What are the responsibilities and job description for the Bilingual CSR position at AppleOne?
Bilingual Customer Service Representative
Location: Columbia, SC
Salary: $35,000 - $38,000 per year (Bonus opportunities!)
Are you fluent in both English and Spanish? Are you looking for a rewarding career opportunity in the insurance industry? We are currently seeking a Bilingual Customer Service Representative to join our team. This position offers the chance to work with a leading insurance company, specializing in Property Casualty policies (home, auto), and provides opportunities for growth and advancement.
Key Responsibilities:
-Serve as the primary point of contact for clients, handling all aspects of insurance customer service.
-Assist clients with policy questions, coverage changes, and add-ons for coverage.
-Manage the claims process and assist clients with filing claims as needed.
-Support the initial quoting process for new policies.
-Provide exceptional customer service to ensure client satisfaction and retention.
Requirements:
-Bilingual proficiency in English and Spanish is a must.
-Previous experience in customer service, preferably in the insurance industry.
-Willingness to obtain Property Casualty (PC) license if not already licensed. Company will support licensing process.
-Excellent communication skills, both verbal and written.
-Strong attention to detail and ability to multitask effectively.
-Proficiency in computer skills and ability to learn new software systems.
Additional Information:
This is not a sales position. Instead, it is a service-oriented role focused on managing policies and accounts for clients. The ideal candidate will be dedicated to providing top-notch customer service and will be eager to assist clients in any way needed.
#3156
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Location: Columbia, SC
Salary: $35,000 - $38,000 per year (Bonus opportunities!)
Are you fluent in both English and Spanish? Are you looking for a rewarding career opportunity in the insurance industry? We are currently seeking a Bilingual Customer Service Representative to join our team. This position offers the chance to work with a leading insurance company, specializing in Property Casualty policies (home, auto), and provides opportunities for growth and advancement.
Key Responsibilities:
-Serve as the primary point of contact for clients, handling all aspects of insurance customer service.
-Assist clients with policy questions, coverage changes, and add-ons for coverage.
-Manage the claims process and assist clients with filing claims as needed.
-Support the initial quoting process for new policies.
-Provide exceptional customer service to ensure client satisfaction and retention.
Requirements:
-Bilingual proficiency in English and Spanish is a must.
-Previous experience in customer service, preferably in the insurance industry.
-Willingness to obtain Property Casualty (PC) license if not already licensed. Company will support licensing process.
-Excellent communication skills, both verbal and written.
-Strong attention to detail and ability to multitask effectively.
-Proficiency in computer skills and ability to learn new software systems.
Additional Information:
This is not a sales position. Instead, it is a service-oriented role focused on managing policies and accounts for clients. The ideal candidate will be dedicated to providing top-notch customer service and will be eager to assist clients in any way needed.
#3156
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Salary : $35,000 - $38,000
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