Claims / Warranty Manager

AppleOne has partnered with a long-time client in south OC for this Claims/Warranty Manager role. Wonderful office environment. Someone who has return merchandise authorization (RMA) experience may be a good fit. -Extensive understanding of claims processing -Review claims from buyers; analyze and determine validity of claim -Communicate with Claim's Support Reps so they can communicate with customers to settle claim. -Oversee Parts Term, QC on replacement orders -Evaluate production/supply chain to prevent quality issues -Oversee inventory and returns in Parts Departments -Establish procedures to increase efficiency -Manage the monthly Claim's budget, prevent financial losses -Oversee team member's hours and request for time off -Experience in logistics; filing cargo claims in the event of damages, shortages, or overages of shipments Skills: -RMA experience -Computer literate: Oracle NetSuite, MS Outlook, Excel, Microsoft Suite -Experience with ERP/CRM systems -Assertive; able to convey a decision with firmness, able to negotiate and de-escalate AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Salary : $31