Collector

POSITION SUMMARY :

Collects on all delinquent accounts receivable for the various business units. Reviews delinquency reports and uses appropriate collection techniques for all past due accounts.

Contacts delinquent customers, either by phone or by mail, to inform customer of the delinquent account, and either to secure a payment, or to arrange a new payment schedule.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Makes arrangements with customers for payment using own discretion and judgment within company policy.

Inputs collection data into computer system, such as record of conversations, promise to pay, collection attempts, etc.

Makes attempts to locate customers whose information on file is no longer current. Uses various tracing methods.

Makes charge-off and pre-legal recommendations to management.

Complies with all federal and state regulations governing credit card accounts and delinquent accounts.

May assist customers with problems regarding accounts.

May perform research to resolve problems in a timely manner. May assist in processing new credit applications.

May answer department telephones and perform clerical functions, such as data entry, typing, filing, photocopying, faxing, etc..

May need to contact customer for updated or additional information related to credit file.

May cross train and / or act as back-up for other functions within the credit / customer service department.

May perform other related duties as assigned by supervisor or manager.

QUALIFICATIONS :

Previous experience as a collector or comparable position is required.

Previous experience reviewing credit reporting.

Previous customer service experience is preferred

Thorough knowledge of collection techniques is necessary.

Thorough knowledge of federal and state regulations governing the collection of delinquent credit card accounts is required

Ability to establish rapport with customers, managers, and other employees, as well as, to communicate in an effective and tactful manner is necessary

Must have a good understanding of effective customer service skills and techniques

Must possess excellent organizational skills and be able to multi-task regularly

Must have ability to visually examine document, reports, correspondence, and data retrieved onto computer monitor.

Must have the ability to hear and understand customer inquiries and responses on the telephone

Ability to accurately enter data into computer, as well as, to perform clerical functions such as data entry, filing, photocopying, faxing, etc. is necessary.

Working knowledge of word-processing and / or spreadsheet programs, such as WORD and EXCEL is preferred

High school graduate or equivalent is preferred

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

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The pay transparency policy is available here :

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Additional Skills

none specified)

Salary : $22 - $23