Fraud & Claims Operations Specialist- Hillsboro, OR

Multinational Fortune 500 company is seeking experienced Customer Service Professional to join as a Fraud & Claims Operations Specialist.

In this role, you will play a crucial role in supporting our fraud and claims functional area. This position requires a proactive mindset to identify opportunities for improving customer experience while effectively mitigating risks associated with fraudulent activity.

Key Responsibilities:

• Proactively identify opportunities to enhance customer experience and mitigate risks related to fraudulent activities.
• Perform moderately complex customer support tasks, including establishing rapport with customers and deescalating challenging situations.
• Receive guidance from managers and escalate non-routine inquiries as necessary.
• Manage multiple claim types, making informed decisions using various systems and applications.
• Interact with colleagues to gather necessary information and communicate effectively with both external and internal customers through inbound and outbound calls.
• Conduct research by contacting third parties as needed.

Required Qualifications:

• Minimum of 2 years of experience in customer service or equivalent role.
• Strong communication skills, both verbal and written.
• Ability to handle sensitive information with confidentiality and discretion.
• Proficiency in utilizing multiple systems and applications for decision-making.
• Proven ability to work collaboratively in a team environment.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience in fraud detection or claims management within the financial services industry.
• Knowledge of regulatory requirements related to fraud prevention and claims processing.

To apply for this position, please submit your resume detailing your relevant experience and qualifications. You will soon be contacted by one of our specialist to provide additional information and start the process.
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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