What are the responsibilities and job description for the Computer & Cell Phone Repair Technician position at Apples and Oranges?
Computer and Cell phone Technician
We are looking for a motivated and highly technical Computer and Cell phone Technician to manage, monitor, and repair our cell phones and computer systems, and also ensure that systems are configured correctly and are running efficiently. Duties for the Technician will include Cell phone repairs including screen and Battery replacement. On the computers, installing software patches, diagnosing and repairing problems, monitoring networks, repairing server errors, resolving hard disk failures, configuring software and drivers, performing regular system upgrades, promoting data security, managing workstations, and writing memos on computer best practices. Your outstanding tech expertise and knowledge of IT infrastructure will assist our organization in improving efficiency, achieving key metrics, enhancing customer service, and ensuring that our computer systems are optimized for day-to-day operations.
The ideal candidate for this role must possess superior problem-solving skills, extensive technical knowledge, strong communication skills, good task management, and critical thinking skills. Ultimately, the technically gifted Computer and Cell phone repari Technician must enhance systems efficiency, monitor and improve network security, provide timely technical support, and introduce new technology to our organization.
Computer and Cell Phone Technician Responsibilities:
Cell phone repairs including screen, Battery and other components replacement
Identifying and troubleshooting problems.
Maintaining hardware and software.
Resolving network and connectivity issues.
Repairing motherboards and upgrading firmware.
Installing software applications and CRM programs.
Handling security updates.
Providing technical support.
Testing and debugging programs.
Managing workstations.
Coaching end-users.
POSITION QUALIFICATIONS
Basic Qualifications
● Able to stand and sit for long periods of time
● Able to work in a fast-paced environment while remaining organized
● Able to lift up to 25 pounds with or without accommodation
● Able to multitask and demonstrate strong attention to detail
● 6 months of experience diagnosing, troubleshooting, and repairing technology products
● 6 month experience replaceing cell phone screens and batteries.
● 6 months of experience using proprietary systems or inventory-related systems
Computer and Cell Phone Technician Qualifications
● Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
● Diagnoses and troubleshoots products for repair.
● Completes routine functionality and quality testing on all products.
● Documents repair work and client communication for each unit.
● Partners with leadership to manage work-in-process (WIP) repairs.
● Answers their client's questions regarding cost, product installation, operation, and issue prevention.
● Tracks units along with corresponding parts to ensure client satisfaction and inventory integrity.
LOCATION: Novi, MI
FULL-TIME/PART-TIME: Full-Time and/or Part-Time
SALARY: $12.00-$20.00 average including hourly pay and commission. Hourly pay and Commission is based on experience.
EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type: Part-time
Pay: $12.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Computer Troubleshooting: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $12 - $20