What are the responsibilities and job description for the Dispatcher position at Apply Today with IAA- US?
At IAA, our Dispatchers play a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes our branch productivity.
Dispatchers embody our "will to win" and "team player" values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. They play a crucial part in IAA's business and branch growth.
What do IAA Dispatchers Do?
- Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivity
- Plan future day resource requirements and coordinate with towers to line up required truck resources.
- Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
- Recruit new towers to build tow networks with added resources
- Provide necessary documentation to drivers for each pickup and delivery, including check & cash handling as needed
- Monitor work-in-progress & make necessary adjustments to ensure timely performance
- Review driver records to ensure completeness & accuracy & take corrective action as needed
- Communicate driver problems or potential problems to the management team
- Establish and Maintain good, positive working relations with all tow drivers
- Other duties as assigned
What are the Requirements?
- HS Diploma is preferred, but equivalent work experience is great too!
- 1 year of related or transferrable experience
- Strong organizational skills & attention to detail
- Strong judgment & decision-making skills
- Positive, professional demeanor
- Excellent verbal communication skills
- Ability to function well as part of a team
- Comfortable with technology & proficient in MS Office
- While not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.
About IAA:
IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers. Maximizing new technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 4,500 employees and more than 200 facilities throughout the U.S., Canada, and the United Kingdom.
IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
