What are the responsibilities and job description for the Bilingual Spanish Call Center Support position at APR Consulting, Inc - Career Portal?
A telecommunications client is looking for a Bilingual Spanish Call Center Support who will conduct call observations using an online observation system to deliver core customer experience data, analysis, and recommendations to the observation team.
Location: Remote
Position: Bilingual Spanish Call Center Support
Pay: $25.37/hr. on W2
Duration: 7 months or longer
Shift: 8:30am to 4:30pm, Mon-Fri
Note: Prefer candidates in Eastern or Central Time Zones
Position Summary:
The Sales Operations Team provides stakeholders strategic insight into Mass Business broadband, video, and voice services. This team is focused on delivering insight into call drivers and volume reduction opportunities, process and training effectiveness, agent execution, customer reactions to initiatives, and pain points that can be focused on to improve the customer experience.
Responsibilities:
Required Skills and Experience:
About our Client:
Our client is a global communications & technology leader known for its 4G & 5G wireless networks, broadband & fiber optics, video & advertising platforms.
This particular client may require all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!
#SLA
Location: Remote
Position: Bilingual Spanish Call Center Support
Pay: $25.37/hr. on W2
Duration: 7 months or longer
Shift: 8:30am to 4:30pm, Mon-Fri
Note: Prefer candidates in Eastern or Central Time Zones
Position Summary:
The Sales Operations Team provides stakeholders strategic insight into Mass Business broadband, video, and voice services. This team is focused on delivering insight into call drivers and volume reduction opportunities, process and training effectiveness, agent execution, customer reactions to initiatives, and pain points that can be focused on to improve the customer experience.
Responsibilities:
- Conduct call observations using an online observation system, Verint (call recording system), and Nexidia (data mining system) to deliver core customer experience data, analysis, and recommendations to the observation team to be communicated outward.
- Complete 100% of assigned observations.
- Success is measured on productivity (completing monitors) and accuracy (were the questions answered correctly).
Required Skills and Experience:
- 4 years of call center experience.
- High School Diploma or GED minimum required.
- Must be bilingual (Spanish-English)
- Proficient in Google Suite, and Microsoft Suite (Excel, PowerPoint, etc).
- Wireless Inside sale/ VBG sales experience.
- Strong understanding of call center processes.
- Strong listening and written/oral communication skills.
- Strong analytical skills to uncover trends, opportunities and learning gaps.
- Attention to detail.
- Strong attendance is key to success and necessary to meet objectives.
- Must have the ability to work independently and in a team environment.
About our Client:
Our client is a global communications & technology leader known for its 4G & 5G wireless networks, broadband & fiber optics, video & advertising platforms.
This particular client may require all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!
#SLA
Salary : $25 - $0
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