Business Systems Analyst / Analyst Senior | Transportation Strategy & Planning

Business Systems Analyst / Analyst Senior | Transportation Strategy & Planning - Participates in the coordination, support and maintenance necessary to ensure the proper and effective functioning of Business Systems.

What your day would be like:

You are responsible for:

• Performs development, analysis, planning, administration, and communication of systems, programs, policies and practices.
• Functions as a business unit analytical specialist.
• Works with others to identify, plan and implement solutions that will maximize organizational effectiveness through the use of technology.
• Maintains and generates a variety of functional area reports and statistical summaries.
• Provides support in the development and maintenance of standardized reporting protocol to ensure data integrity and consistency.
• Formulates and defines business processes, systems scope and objectives through research and fact finding combined with a good understanding of business functions, systems and industry requirements.
• Partner with Information Services and/or lead small scope projects involving process/system improvements and special technology needs.
• This position requires a good understanding of business operations, processes, and business unit(s) systems utilized within the organization.

Business Systems Analyst | Transportation Strategy & Planning

• BS/BA equivalency OR an equivalent combination of four (4) years relevant business work experience and relevant college coursework in business, information technology or a related area.
• An additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit business systems, basic knowledge of database design, structure, functions and processes and experience with database tools is obtained.
• General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities and tie functional needs to technology solutions.
• Some project/team experience and ability to prioritize work.
• Demonstrated analytical ability to review data, identify issues, and see relationships and patterns
• Experience participating in projects and identifying and resolving issues is preferred.
• Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
• Basic knowledge of emerging practices and technologies used within the area.
• Demonstrated communication skills, both verbal and written.
• Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations.
• Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.

Business Systems Analyst Senior | Transportation Strategy & Planning

• BS/BA equivalency OR an equivalent combination of four (4) years relevant work experience and relevant college coursework in business, information technology or a related area.
• An additional five (5) years of progressively responsible experience where strong understanding of database design, structure, functions and processes and experience with database tools is obtained.
• Previous experience with the systems specific to the functional area may also be required.
• Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities and tie functional needs to technology solutions.
• Demonstrated project/team experience and ability to prioritize work.
• Strong analytical ability to review data, see relationships and patterns as well as communication, interpersonal and organizational skills.
• Experience in managing projects and identifying and resolving issues.
• Expertise in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
• Requires proficient knowledge of emerging practices and technologies used within the area.
• Knowledge of applicable federal and state laws, regulations, and standards impacting business areas.
• Demonstrated communication skills, both verbal and written.

1) With general direction provides support for business unit business systems including, but not limited to, researching and resolving problems, system setup and maintenance, and data integrity audits.

2) Researches, and analyzes routine to moderate business/operations problems related to systems utilized within the business unit. Interfaces with Information Services or vendor to resolve issues as necessary. Follows up with resolution of problems to ensure timely response and customer satisfaction.

3) With general direction, participates in the analysis and recommendation, installation and maintenance of new and enhancement of existing systems. Ability to gather and write routine to moderate in scope business and functional requirements and identify future business system needs.

4) Supports upgrades, patches and new implementations by performing testing, process and system documentation, and support user training and rollout efforts.

5) Works within areas of responsibility on process improvement initiatives. Analyzes work process design, workflow and technology solutions to streamline, automate and improve work processes.

6) With general direction, participates in the development of effective business cases using sound cost/benefit analysis.

7) Maintains and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard reports for customers. Assists in the development and maintenance of standardized Business reporting protocol and ensures data integrity and consistency in all reporting aspects.

8) Participates in project team assignments as a key team member. May coordinate activities within the functional business areas. Participates in business needs analysis, project scope definition, testing strategy, roll out and user acceptance.

9) Assist in developing, validating, and execution of all levels of testing.

10) Maintains documentation of system changes, business processes, guidelines and procedures, and tools and training aids needed to support business unit as defined.

11) Supports application/system training to functional Super users and/or other employees.
May monitor, and track business goals, activities, performance monitoring and issues for an assigned unit to keep management apprised of business unit activities.

12) Actively seeks knowledge and understanding of business/technical environment, priorities, procedures and processes. Keeps apprised of current and emerging trends for business unit business systems.

13) Conducts research, analyzes data, reports findings and assists in developing formal presentations.

14) May manage security for all business systems including documentation of processes associated with security. Responsible for ensuring appropriate data security controls, process and system documentation.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.