What are the responsibilities and job description for the Accounting Software Support position at Aptean?
Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!
About Aptean
Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds – with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That is why over 2,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.
Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.
Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.
Are you in accounting but looking to make a switch? If that's you, we have a position providing software support for the financials module of an ERP software. We can train you in the software support aspect, but we need someone with an accounting background.
Work schedule: At least one day a week, you will need to work a later shift, such as 11-8. If you would rather work later in the day, you can work 11-8 each day.
Some of your key responsibilities will be:
Receiving customer issues via phone and email
Logging and managing open issues using our ticketing system. Currently Pivotal, but soon to be Salesforce.
Provide support for Ross ERP customers, with a primary focus on financial modules (GL, AP, AR, FA, and PA)
Troubleshoot and resolve application and data integrity issues.
Escalate issues when appropriate.
Work with other team members to provide great customer support.
Thoroughly document work in an organized manner.
Play an assisting role in large projects such as system upgrades and testing for Development/Quality Assurance.
If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!
