Problem Manager

SHAPE THE FUTURE OF MOBILITY FROM DAY ONE.

Aptiv's Advanced Safety and User Experience business unit is dedicated to creating innovative solutions that enhance the safety and convenience of vehicle systems. As a Problem Resolution Manager, you will play a critical role in designing and developing cutting-edge software systems that enable Aptiv's advanced safety and user experience solutions. If you are looking for an exciting opportunity to work on innovative software solutions that improve the safety and convenience of vehicle systems, we encourage you to apply for this Problem Resolution Manager position within Aptiv's Advanced Safety and User Experience business unit.

Your Role

The Problem Resolution Manager is responsible for coordinating and managing issues reported internally and from the customer on multiple independent projects.

• Initiate that the program / project / platform team analyzes and assesses the existing problems in order to identify the root cause and an appropriate solution.

• Lead and track problem resolution from root causing to delivery

• Interface to the customer.

• Define problem resolution management strategy.

• Ensure that problem management database is setup and configured.

• Ensure that all problems are recorded and classified.

• Support the prioritization of problems (WSJF) within the program/ project / platform and agree on the target release for problem resolution.

• Monitor the problem status and provide problem status report and metrics.

• Support decisions to make an emergency fix (current sprint or upcoming sprint).

Your Background

Key ingredients for succeeding in this role are your:

• Bachelor's degree in engineering discipline (computer science, software, systems, or related field of study)

• At least 6 months of work experience in Automotive Industry or Consumer Electronics

• Bilingual - proficient in English speaking/reading/writing

• Interpersonal skills, strong analytical skills, strong problem-solving abilities, and a positive approach to challenge

• Cross functional interests, ambitious and self-driven. Adaptive, comfortable with ambiguity

• Ability to effectively manage several projects at once

• Strong soft skills: skilled networking creation, influencing skills, constantly learning, positive and ownership profile

• Embedded Autosar experience

• Experience with automotive SPICE (Software Performance Improvement and Capability dEtermination)

• Experience with Polarion, DOORS, (or similar) as a requirements management tool
  

Why join us?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

• Private health care effective day 1 of employment

• Life and accident insurance

• Hybrid and flexible working hours

• Paid Time Off (Holidays, Vacation, Designated time off, Parental leave)

• Relocation assistance may be available

• Learning and development opportunities

• Discount programs with various manufacturers and retailers

• Recognition for innovation and excellence

• Opportunities to give back to the community

• Tuition Reimbursement

• Adoption Assistance

• Fertility Coverage

Apply today, and together let's change tomorrow!

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.