Office Manager

Summary
The Office Manager is responsible for ensuring the delivery of effective quality care to patients, leading and supporting team members in daily operations, and upholding the vision and mission of the Practice.

Essential Functions

• Partners with leadership, providers, and staff to manage operations of assigned practice location(s) including patient care and retention, personnel management, and workflow of the office and clinical team members.
• Monitors and maintains performance practice standards; ensures defined target standards for a number of patient appointments, staffing productivity, patient experience, and other business performance standards are met.
• Implements policies and procedures that ensure efficient operations supporting both administrative and clinical functions.
• Identifies and applies cost-saving and revenue-enhancing opportunities.
• Manages inventory of necessary supplies, equipment, technology, and other resources necessary for high-quality patient care and efficient function of the practice.
• Evaluates the performance of all office team members, effectively communicating, giving timely feedback, and empowering team member to do their jobs well.
• Assists in the onboarding process by training and evaluating new team members.
• Assumes responsibility for patient flow processes. Strategizes to improve efficiency and eliminate barriers that impact patient care.
• Provides coverage for Front Desk Specialist and/or Medical Assistant as needed.
• Works well in a team environment building and inspiring good working relationships to accomplish common tasks in a collegial manner.
• Cultivates a culture of compliance that adheres to local, state, and federal regulatory requirements.

Direct Reports
This position supervises the administrative practice team members (if assigned), Clinical Supervisor, and Front Desk Supervisor (if assigned) at their assigned location(s).

Required Education and Experience

• Minimum high school diploma
• 2 years of experience in a management/supervisory role in a medical office
• Dermatology experience is strongly preferred

Additional Eligibility Qualifications

• Must be able to work well independently, but ask for help when needed.
• Prefer that the individual has an understanding of dermatology office protocol and procedures and can effectively lead a team in a dermatology office.
• Must have the ability to use applicable EMR technology and Microsoft Office.

Other Duties As Assigned
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.