Administrative Assistant

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the (water and wastewater services) and the and (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

ESSENTIAL DUTIES:

• Assists Meter Operations Field Supervisors with daily work assignments for all SEPA Meter Operations Field Service Representatives including the assignment of department generated "Metric" service orders.
• Processes service orders for the area New Business Inspector for properties that would require repairs or that the meter space is not to Aqua specifications and would require an inspection before installation.
• Utilizes Aqua's Customer Information System (Banner), Qlik, AMRA and ASOA to perform account investigation, system trouble shooting, service order investigation or to make corrections and other miscellaneous requests based on the customer's verbal or written inquiry.
• Communicates with both internal and external customers, contractors, utility companies, municipal, county and state authorities. Must be able to articulate technical information from GIS plans, plates and tap cards to field personnel.
• Familiar with Aqua Pennsylvania, Inc. Tariff as it relates to rates, rules, regulations, SEPA meter installation specifications and Cross Connection Control policy. In addition, PA Title 52 Chapter 56 Standards and Billing Procedures and Ch. 65 Water Service.
• Works closely with local Divisions, ACO, Legal, New Business, Cross Connection Control and Technical Services to assist with appointment scheduling, service order generation, account inquiries/trouble shooting, order status, and cancelations.
• Performs other duties as assigned, responsibilities in the office can change and tasks must be completed to operate the business effectively.

QUALIFICATIONS:

• Ahigh school graduate, Associate or undergraduate degree preferred
• A minimum of three years of business experiencein a Customer Service or Customer Field Service capacity.

KNOWLEDGE, SKILLS AND ABILITIES:

• Familiarity with Aqua Pennsylvania Inc. Tariff as it relates to rates, rules, regulations, SEP meter installation specifications and cross connection control policies
• A basic knowledge of PA Title 52 Chapter 56 Standards and Billing Procedures and Chapter 65 Water Service
• Strong customer service skills
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft applications-Word PowerPoint and Excel
• Good writing, analytical and problem-solving skills
• Ability to communicate effectively
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
• A team player able to work effectively in a team fostered multi-tasking environment

WORKING CONDITIONS/PHYSICAL DEMANDS:

Perform sedentary work- exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.