What are the responsibilities and job description for the Operations Analyst position at Aqua, Inc.?
At Aqua, a subsidiary of Essential Utilities, Inc., we know that water is a precious resource - one that plays a critical role in sustaining life. That's why we take seriously our mission: protecting and providing Earth's most essential resource. At Aqua, we are guided by a set of principles that embody the character of our company and inspire our work together. They are embedded within our business practices and our behavior. We are proud to be united by integrity, respect and the pursuit of excellence to be the best we can be for the customers and communities we serve.
Together, the women and men of Aqua, a subsidiary of Essential Utilities, Inc. serve 1 million customers across eight states. Aqua uses science, technology, capital investments, and amazing talent to provide communities with clean, safe drinking water and responsibly return wastewater to our rivers and streams. Join our team and make a difference!
What you will do:
Are you a technically savvy, operations professional looking for meaningful work? If so, we have some goods news - Aqua is looking for an Operations Analyst to join our team. Due to an internal promotion, we are in need of someone to support our field operations teams across our 8 state footprint. The ultimate goal of this position is to keep the water flowing safely and reliably for our millions of customers. To do this you will:
- Develop strong working knowledge and expertise in the company's field management and dispatch application, work order management system, and supporting mobile platforms and provide application support to end users on related systems.
- Lead and develop training efforts for operations employees to support use of company's field management and dispatch application, work order management system, and supporting mobile platforms.
- Assist our senior leaders in refining programs while supporting daily workload distribution, adjusting as needed and handling schedules for personnel and customers.
- Work as a liaison between operations users and IT to review, analyze, and evaluate user needs and create systems solutions that support overall business strategies.
- Performs other assignments as required.
What you will have:
- Bachelor degree with 2-4 years of related experience.
- Must be proficient in Microsoft Office - particularly in Excel.
- Must have good communication, organization and customer service skills
- Strong analytical and problem solving skills are key!
- Must be willing to travel up to 25% of time including overnight trips.
Aqua, a subsidiary of Essential Utilities, Inc. is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua, a subsidiary of Essential Utilities, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
Aqua America, Inc. is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
