Senior Business Process Specialist

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Conduct methodical investigation, analysis, review, design, and documentation of information, systems, or processes as it related to operations; this is a progression position (3 of 4) and involves complex, multi- application analysis.

ESSENTIAL DUTIES:

• Perform data and technical analysis, to include (but not limited to) data collection, investigations, analyses, technical support, procedure/policy/manual development, problem resolution, field testing, inspections, training programs, contractor, and development of innovative technologies to support operations management group which includes Damage Prevention, Field Customer Service and Pipeline Maintenance.
• Develop recommendations and changes to existing procedures and actions to improve processes as well as advising others (internal and external to PNG) of concerns.
• Develop and implement automated methods to track workflow and performance efficiencies.
• Conduct various testing processes in support of analytical decision-making.
• Function as liaison and participate in defining technology solutions to solve problems with long-term implications.
• Coordinate reporting and/or responses to internal or external sources requiring analysis and/or information (e.g., the Ops-Engineering department, internal/external audits, PUC, AGA, FERC, other PNG departments, etc.)
• Develop and/or provide training related to analysis results.
• Develop and provide budget and project cost report analysis to support budget management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

SECONDARY DUTIES:

KNOWLEDGE, SKILLS, AND ABILITIES:

• In-depth knowledge of policies, practices, procedures, and internal operations as well as compliance regulations.
• Strong analytical skills with the ability to collect, compile, and analyze data and develop results.
• Strong planning, writing, and data management skills; detail oriented.
• Highly effective analytical person with initiative and ability to use sound judgement.
• Solid communications skills, including written, verbal, and interpersonal relationships.
• Ability to clearly explain and relate analysis processes and findings to gas operations practices.

EXPERIENCE/EDUCATION REQUIREMENTS:

• Minimum of 8 years analytical experience.
• Demonstrated experience in research, analysis, and logical results development.
• Bachelor's degree in field providing analytical education required.
• Valid driver's license and ability to drive PNG Company Vehicles.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• While performing the duties of this job, the employee must be able to:
• Working conditions are approximately 20% travel frequency to other PNG sites (and/or outside Pittsburgh for PNG related events).
• Perform medium work- exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.
• Primarily an office environment; exposure to extreme temperatures, noise, wet, and/or humid conditions and vibration possible; hazards may include mechanical, electrical, chemical, and/or gas exposure; may be exposed to fumes, odors, dusts, mists, and/or gases.
• Physical demands include the ability to maneuver at work locations (including visual acuity, hearing, communicating, manual dexterity, and repetitive motions), primarily an office environment.
• Position requires the ability to drive PNG Company vehicles, use computer-related equipment and general tools when on site such as (but not limited to) calibration and electronic equipment, hand tools, etc.

WORKING CONDITIONS/MENTAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.