IT Project Manager (CcaaS)

We are currently seeking a remote, Project Manager with extensive experience in Voice CCaaS "Contact Center as a Service" migrations for our customer for a long-term contract. As we embark on a challenging project to migrate our existing CCaaS private cloud system to Cisco Contact Center as a Service (WxCCE), we are looking for a skilled Project Manager to join our team.

The Project Manager for CCaaS will play a pivotal role in overseeing the migration of our existing CCaaS private cloud system to Cisco's WxCCE platform. This is a waterfall project, and the successful candidate will be responsible for coordinating the client-side of the implementation and overall project management. The target completion date for this project is May 2024.

Key Responsibilities:

• Coordinate the installation of the new Voice head end to Equinix Cloud.
• Coordinate configuration and routing/FW/whitelisting of voice data center circuits from Datacenters to Cisco WxCCE.
• Coordinate the evaluation, testing, and training of call flows for 50 different departments (involves extensive meeting coordination).
• Collaborate with 29 3rd party application teams to ensure seamless software integrations with CCaaS, including design changes, testing, and alignment with the project schedule (requires extensive meeting coordination).
• Manage governance processes, ensuring full approvals for IT security, Production Readiness, and stage gates, with well-documented evidence.

Qualifications:

• Proven experience in project/program management, particularly in Voice CCaaS migrations.
• Familiarity with Contact Center as a Service (CCaaS) platforms, with specific experience in Cisco WxCCE being a significant plus.
• Strong organizational and coordination skills, with a keen eye for detail.
• Excellent communication and interpersonal skills to effectively manage and coordinate various teams and stakeholders.
• Ability to thrive in a dynamic, fast-paced environment and deliver results under strict timelines.

Aqueduct Technologies, Inc. assists customers in finding top talent for their diverse staffing augmentation needs and providing technical solutions including deployment and support of advanced networking, systems, storage, and collaboration solutions to enable better business results. Aqueduct is one of the fastest growing IT services organization in the US, powered by our relentless pursuit of customer satisfaction, corporate culture, and employing the top 10% in the industry.