ARA Diagnostic Imaging is seeking an experienced Temporary Patient Service Representative to join our growing team!  

*This is a temporary 60-90 day position and will be re-evaluated for possible extension if necessary.  

 Summary:

Responsible for greeting patients/visitors and handles incoming telephone calls.  Performs clerical office duties to maintain efficient operations. 

Essential Duties:

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information
• Maintains at all times a positive, friendly and caring attitude
• Assists patients and visitors with the check in process
• Performs clerical work that may require data entry, word processing, sorting or collating capability
• Answers the telephone, answers questions, directs callers as appropriate and resolves patient problems following established procedures
• Receives internal or external mail and distributes appropriately
• Provides information regarding particular exams and procedures
• Prepares, processes, and maintains all confidential records on new and existing patients
• Schedules patients for appropriate exams or modalities
• Maintains detailed knowledge of CPT and ICD-10 codes
• Performs necessary file room procedures including scanning, faxing, making CDs, downloading CDs, and completes requests from the HD/IL
• Communicates exam prep information to patients and technologists as necessary
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes
• Collects and processes all payments received from patient exams, including co-pays, deductibles, private pays and past due accounts
• Assists other staff as necessary including file room and clerical staff
• Demonstrates competency and proficiency in the digital information system utilized in the performance of assigned work such as the Radiology Information System (RIS)

• When working as a Greeter, the following duties will apply:
  • Greets patients as they walk in the door, making them feel welcomed to ARA
  • Primarily rounding in lobby and other areas of the clinic when possible
  • Makes coffee for lobby, waiting areas and re-stocks coffee area
  • Responsible for keeping lobby clean and magazines straightened
  • Directs patients to other medical offices and facilities as requested
  • Assists patients in waiting areas, explains exams and results process as needed
  • Walks patients to restrooms/diaper changing areas if requested
• Performs other related duties incidental to the work described herein

Education/Experience:

High School Diploma or GED.  One year of experience in a healthcare or customer service environment.

Skills/Knowledge:

• Ability to deal efficiently and courteously with all clinical personnel and patients and to establish effective working relationships
• Knowledge of medical office procedures 
• Knowledge of basic arithmetic to make simple calculations and the ability to sort and file materials correctly by alphabetic or numeric systems
• Highly motivated with great organizational skills 
• Demonstrates appropriate customer service attitudes and services in a variety of work settings
• Proficient in word processing, spreadsheets, Internet and presentation software
• Demonstrates a results' orientation for delivering appropriate products and services in an accurate, complete and timely fashion
• Must be skilled in written and verbal communications, requiring the ability to read and write effectively and efficiently

Working conditions:
May be exposed to negligible electromagnetic radiation.  Must have the ability to lift up to 40 lbs. 

Success factors:
Successful incumbent possesses high energy, drive and positive attitude; is committed to customer service and teamwork; has the ability to multitask; and is focused on achieving accurate, complete and consistent results in a timely fashion.