Key Responsibilities:
Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
Will keep management informed of activities and problems with in assigned area of responsibility.
Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
Maintain claim files and document claim file activities in accordance with established procedures.
Will successfully complete all required in-house training.
Performs other related duties as required or requested.
Key Requirements:
A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
Highly effective time management skills
Strong attention to detail, accuracy, fairness and impeccable organization
A passion for helping others
Some customer service work experience preferred
Valid driver's license
This career opportunity starts around $24.00 per hour, or more, depending on skills and work experience. We value work-life balance, so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Check out some of the amazing benefits and programs we offer to all employees.
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Salary : $24
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