Customer Service Representative

Customer Service Representative

Reports to: Manager of Support Ops Services

Job Type: Part-Time

FLSA Status: Non-Exempt

Company Background – Flynn Restaurant Group

Greg Flynn founded Flynn Restaurant Group (FRG) in 1999 with the acquisition of eight Applebee’s in Washington State. Since then, the company has grown at over 20% a year and in the process has become the third largest restaurant franchise and one of the 20 largest foodservice companies of any kind in the United States.

While the company’s initial focus was growing within the Applebee’s system, it has since added five other leading brands starting with Taco Bell in 2013, followed by Panera in 2015, Arby’s in 2018 and most recently in 2021 the addition of Pizza Hut and Wendy’s. Today, through its six owned subsidiaries, Apple American, Bell American, Pan American, RB American, Hut American, and Wend American, FRG owns over 460 Applebee's, 270 Taco Bells, 130 Panera cafes, 360 Arby’s, 937 Pizza Hut’s and 194 Wendy’s representing $3.5 Billion in Sales. FRG is the largest U.S. franchise operator in terms of sales and is now the largest Pizza Hut franchisee and fifth largest Wendy’s franchise. FRG directly employs almost 73,000 people in 44 states.

Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.

Company Background – RB American Group

RB American Group LLC is a franchisee of Arby’s. RB American Group LLC is built on a decentralized business model, which means that each geographic area is led by a Director of Operations. Reporting to the Director of Operations are Area Directors, who are multiple unit operators, responsible for the overall functions of the restaurants in their areas. Reporting to the Area Directors is the General Managers, who are the chief Restaurant managers responsible for the overall running of their restaurant. Aiding in the management of the Restaurant are Assistant Managers and Shift managers help with every-day management responsibilities to round out the restaurant leadership team.

Position Description

The Customer Service Representative & Front Desk Representative is responsible for customer service contact and front office support. These responsibilities include but are not limited to customer communications & follow up, shipping, receiving and general office duties.

Essential Duties and Responsibilities

• Receptionist at front desk to receive mail, packages, and direct visitors.
• Review and respond to customer via phone and email
• Mail customer coupons on a weekly basis
• Perform related clerical duties to include scanning, typing, filing and distribution of outgoing packages.
• Provide administrative support to office team as needed
• Ensure that all back up documents necessary for accounting are scanned to corporate office daily
• Prepare shipping labels and ensure FedEx and UPS pickups and deliveries
• Maintains and purchases office supplies for the office
• Ensure conference rooms and office areas are organized and maintained.
• Ensures that a professional image is maintained through all communications both internally and externally.

Knowledge, Skills & Abilities:

• Proficient in MS Office, specifically Excel, Word and Power Point
• Strong verbal and written communication skills
• Excellent attention to detail
• Excellent customer relation skills required
• Ability to work with a diverse group of people
• Dependable, reliable attendance is required
• Must be able to multi-task with accuracy

Education and Experience

• High school diploma or equivalent; Associates Degree or at least 2 years of customer service and office experience required; or equivalent combination of education and experience.
• Pay range is $17-$19 per hour depending on education and experience.

Physical Standards:

The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The employee should notify RB American Group of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the employee in this position may be required to perform other duties to meet business needs. RB American Group LLC reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or RB American Group, LLC may terminate employment at any time.

Benefits for our employees:

• Competitive hourly wage
• Health Benefits (Medical, Dental, Vision)
• 401(k) plan with a company match
• Paid vacation
• Development opportunities

Why Work for RB American Group?

RB American Group is a growing franchise that offers stability, opportunity for advancement as well as a great environment, training, and benefits. We are committed to helping each employee work and live to his or her fullest potential.