Print Production Assistant

ARC is looking for a Full-time Print Production Assistant - Large Format to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.

Description:

The Print Production Assistant receives orders and processes color, wide format print work utilizing large format printers.  Use various print equipment/machinery to finish the job to the exact customer standards. Must be proficient in the Adobe Creative Suite of programs. Exceed client expectations by fostering a “Whatever it Takes” attitude while producing and delivering the highest quality product by performing the following duties:

• Receive, process, and maintain orders for wide format printers to perform color print services and prioritize work assignments based on customer needs, work load and machine capabilities. Print proofs for sign-off.
• Study production schedule. Estimate hour requirements for completion of job assignments. Inform the Manager of any requests that can’t be met. Establish or adjust work procedures to meet production schedules.
• Make suggestions regarding paper, binding, productivity and color workflow options.
• Process PDF, and graphics files that come in e-mail, delivery, walk in, or other method.
• Ensure required resources are available to complete job (media, fonts, graphics, etc.).
• Respond appropriately to fault, error, and alert messages.
• Evaluate output and adjust to obtain a desired level of image quality.
• Troubleshoot problems that occur during job submission or the printing process.
• Address problematic orders and customer complaints.
• Inspect finished work for sharpness, density of line, position, count and sizes.
• Minor maintenance functions include cleaning, replenishing consumables, replacing filters and waste containers.
• Use diagnostics to troubleshoot and correct image quality artifacts.
• Provide good customer service to maintain current accounts and enhance the company's image.
• Process, comprehend, and follow detailed written and verbal instructions.
• Gather, organize, and wrap completed work for delivery to customer or next department.
• Complete paperwork for the billing process.
• Keep your area stocked with paper and supplies. Notify your supervisor if supplies need to be reordered.
• Report mechanical failure to the Production Manager or Branch Manager.
• Work overtime hours when necessary.
• Assist in other departments when necessary or orders are slow.
• Assist customer service by answering phones and taking orders, assisting customers and other duties as needed.
• Assist by preparing packages for shipment with UPS and Fed-Ex, or for the courier.
• Conscientious and consistent effort to quickly and accurately complete each task and/or job is the company’s productivity standard.
• Abide by all company rules and regulations, including those set forth in the Employee Handbook.
• Maintain a courteous and “can-do” attitude with internal and external customers.
• Work additional, non-traditional hours (as needed) to complete job tasks and assignments
• Perform other duties as assigned

Experience and Qualifications:

• High School Diploma or Equivalent

• 2+ years of experience in a reprographics or similar print environment
• Pre-flight and finishing experience preferred
• Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results
• Self-motivated with the ability to work independently, resourcefully with minimal oversight
• Demonstrated experience in developing strong working relationships with internal and external customers