What are the responsibilities and job description for the Sales Administrative Assistant position at ARC Hotel DC?
The Embassy Suites El Paso is looking for a Sales Coordinator/Admin to join sales team.
The Sales and Catering Admin has overall responsibility for providing administrative support for Sales and or/Catering and for the efficient and smooth execution of all catering events. Individual must utilize available resources to provide excellent customer satisfaction. Requires knowledge of, and adherence to, hotel’s policies and procedures and all Sales/Catering policies, systems and procedures. The Sales & Catering Admin will meet or exceed sales standards, taking corrective action as needed to ensure standards are maintained. Work hours/days vary as directed by the business needs and can include weekends and Holidays.
Administrative support – general
Provided administrative support to both the Sales & Catering Sales Mangers:
- Established and maintains accurate files and trace system for the hotel
- Maintains Delphi system certification requirements
- Prepares and distributes mail
- Distributes group resumes/BEO and all other pertinent customer communication to insure service
- Answers calls, uncover client needs and forward calls to appropriate sales team member
- Maintains and orders office supplies and sales collateral as needed and within budget
- Completes daily and weekly sales reports for sales team
- If assigned to New market Systems Analyst responsibilities, Sales & Catering Assistant will be provided with a supplemental job requirements outlining these NSA duties & responsibilities
Work hours/days vary as directed by the business needs and can include weekends and Holidays.
Administrative support – SALES
Provides administrative support to the Group Sales Managers:
- Verifies and communicates group daily event guarantees
- Places follow-up calls to clients upon completion of events, sends thank you and comment card.
- Maintains rapport with competitive hotels catering staff to align both hotels to receive overflow referrals
- Completes RFP accordingly and timely
- Checks for incoming leads on the hour and distributes to sales managers per market guidelines (when assigned this duty by DOS&M)
EEO M/F/D/V