IT Helpdesk Manager

The Arc Minnesota wants you!  We are seeking someone who is connected and engaged in their community and enjoys building relationships with people of all backgrounds and experiences.

¡The Arc Minnesota lo está buscando!  Buscamos una persona vinculada y comprometida con su comunidad, que disfrute de crear vínculos con personas de contextos sociales y experiencias diversos.  

Arc Minnesota xav tau koj!   Peb tab tom nrhiav qee tus neeg tuas tau sib txuas thiab sib koom hauv lawv lub zej zog thiab txaus siab los tsim cov kev sib raug zoo nrog cov pej xeem ntawm txhua cov keeb kwm thiab cov kev paub dhau los.

Arc Minnesota ayaa kuu baahan!  Waxaan raadineynaa qof ku xiran oo ku hawlan beeshooda oo ku raaxeysta dhisidda xiriirrada dadka asalkoodu yahay iyo waayo aragnimada oo dhan.

Organization & Position Summary:

The Arc Minnesota promotes and protects the human rights of people with intellectual and developmental disabilities, actively supporting them and their families in a lifetime of full inclusion and participation in their communities. 

The IT Helpdesk Manager will manage and provide helpdesk support for The Arc Minnesota technology systems, including all computer software, printers, security systems, and other peripheral devices as required to provide a functional computer system network. This is a part-time (20-hours per week) position. This position will:

• Manage and execute IT helpdesk intake and processes
• Partner with our Managed Service Provider (MSP) on the maintenance and support of servers, networks, anti-virus measures and other systems.
• Maintain computers, printers and telephone hardware/software in working order
• Advise on various technology issues

Compensation & Benefits:  

• Generous time off policies such as sick time and floating holiday time, for full-time AND part-time team members 
• Remote work options 
• Flexible schedules, because we understand the importance of your life OUTSIDE of the workplace
• Competitive salary, STARTING at $31.00 per hour
• The Arc of Minnesota proudly offers welfare benefit options to employees working full-time AND part-time
• The opportunity to make a difference in YOUR community & and in the lives of Minnesotans with Intellectual and Development Disabilities  

Major Responsibilities:

• Manage and execute IT helpdesk intake and processes
• Respond to and resolve staff problems in a timely manner
• Manage the escalation of requests or issues to the MSP and other technology vendors
• Coordinate with MSP and other vendors on troubleshooting and problem resolution
• Communicate system or organizational wide changes or updates to staff
• Maintain computers, printers and telephone hardware/software in working order
• Order, set up and distribute laptops and other hardware for staff 
• Update software programs and operating systems
• Ensure most up to date virus check program is installed to all units
• Ensure authorized usage of all software applications on each computer
• Create user accounts for various software programs
• Manage the use, set up, and maintenance of primary software’s, including but not limited to: Microsoft 365 suite, Zoom, Adobe Acrobat, Salesforce, SharePoint Attend organization-wide meetings and trainings
• Support CFO with various projects and initiatives
• Advise on various technology issues
• Perform other duties as assigned 

 Qualifications: 

Required:

• At least 5 years Information Technology Helpdesk support experience required
• Professional manner, dependable, punctual and able to handle confidential information
• Excellent interpersonal, organizational skills

Preferred:

• College degree or equivalent experience in Information Technology
• Strong knowledge of Microsoft Windows operating systems and applications
• Experience designing SharePoint pages, libraries, and workflows
• Experience servicing routers, firewalls, VoIP, VMWare, WAN and disaster recovery techniques

The above is intended to describe the general content & requirements for this position.  This job posting should not be construed as an exhaustive statement of duties, responsibilities, or requirements.

The Arc Minnesota is proud to be an Affirmative Action/Equal Employment Opportunity employer