Director of Business Office and Collections

Director of Business Office & Collections

Vertical Health Services is seeking a Director of Business Office and Collections to join our team, this is a regional level position with multiple location management oversight.

Summary Description:

Supports and supervises collections personnel who maintain all facility billing, accounts receivable, and collection activities. Responsible for achieving cash collection and AR goals for the Facilites. Works with other department heads to ensure compliance with all financial regulatory and other requirements. Position may also manage accounts payable financial functions of the facility.

Essential Duties and Responsibilities:

1. Supports Business Office Operations including billing, accounts receivable, resident trust and collection activities in the facilities.
2. Oversee Medicaid pending process and assist business office managers and site leader to ensure timely approvals
3. Assist with Private Pay AR Reviews and Medicaid calls with focus buildings as identified by training and education to BOM and Nursing Home Administrator.
4. Performs collection activities for patient carriers.
5. Establishes and maintains a system of financial record keeping including issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties.
6. Interacts with payors to define billing requirements and ensures prompt payment of claims.
7. Manages census activities including daily weekly, and monthly balancing with the nursing and admissions departments.
8. Conduct facility visits on various subjects including Private Pay Cash Collections, Medicaid Pending Applications, CAO relationship building, efficient business processes, etc..
9. Manages month-end close activities related to charge capturing and submission of all billing statements and invoices to payors. Ensures compliance with all policies and procedures relating to billing.
10. Monitors all ongoing projects related to AR, billing, and collections within the Facility.

Job Requirements

1. 3 years in long term care business function, up to and including billing/collection, as well as A/P and Payroll with demonstrated success
2. Must be located within reasonable commuting distance of the facilities that are to be supported
3. Willing to travel to site locations
4. Self-driven personality, ability to work independently in a results-oriented manner
5. Ability to identify & prioritize accounts
6. Initiative, innovation and motivational skills to problem solve through debt collection solutions
7. Excellent communication skills (verbal and written)
8. Compassion and understanding towards population served

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training