Amenity Manager

Arch Amenities Group is seeking an temporary Amenity Manager. This role reports directly to the Residential Division Regional Director for Arch Amenities. This position is for a mixed age community, Lakeside Plantation in North Port.

The salary for this role is $65,000.

• Develops a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance using the AAG operations template.
• Ability to effectively resolve resident concerns and issues.
• Ability to assume responsibility for operations, maintenance and safeguarding of all amenities and common area including, but not limited to tennis facilities, playground, community pool, fitness center, bocce courts, pickleball/basketball courts, clubhouse, sidewalks, ponds and main entrance.
• Ability to establish and maintain effective working relationships with staff, board members, residents, volunteers, businesses and various community groups.
• Prepares any incident or accident reports and forwards them to the Client and AAG Corporate office.
• Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Operations Director approval, forwards recommended changes to the client.
• Submits all paperwork and financial reporting, including payroll, in accordance with AAG policy.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair and submits these recommendations or issues to property management.
• Creates a staff team to meet all aspects of professionalism and service demands.
• Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in MOD schedule.
• Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Creates and implements an annual marketing and programming plan to promote all activities and encourage member participation and utilization.
• Ensures facility is only accessed by residents and their registered guests, and that it is safe and secure at all times.
• Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
• Develops and plans a diverse calendar of enjoyable member programs and activities such as: social programs, fitness and wellness programs, youth programs (if applicable), aquatic programs, sports, life enrichment classes, special events, social events, and resident concierge services (if applicable).
• Conducts new resident orientations including an introduction to the fitness center, facilities, services, programs, policies, and procedures.
• Monitors and tracks resident utilization and program registrations/participation by establishing a tracking procedure. Ensures all guest fees and class fees are correctly charged.
• Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
• Works with the Property and District Management company to address resident questions and concerns.
• Prepares bulletins and flyers for display on bulletin board, website, and for a possible activities newsletter.
• Maintains monthly inventory of supplies and equipment.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.