IT Technician

Essential Duties and Responsibilities:

This specification lists the major duties and requirements of the job and is not all-inclusive.  The incumbent(s) may be expected to perform job-related duties other than those contained in this document.

• Works with management to develop technology solutions that align IT and business goals.
• Supports and maintains the company’s data and network infrastructure.
• Support and manage daily operational requirements to the virtual servers including patches and upgrades and help support if needed.
• Support local operations by resolving tickets submitted by end users to the help desk ticketing system. Triage incoming tickets so they are assigned to the appropriate team member. Communicate to end user about tickets status and resolution timing.
• Manage Active Directory (users, security groups, distributions groups, etc). Help create file shares and appropriate permissions.
• Support the migration of domain controllers and file/print servers from old hardware to new hardware infrastructure including the appropriate security and permissions requirements.
• On-call to troubleshoot remotely during off-hours in case of emergencies.
• Installs, configures and tests software packages; provides user support, conducts user software and hardware training and works with staff to formulate technology solutions.
• Evaluates requests for hardware and software; researches and recommends solutions to technology needs compatible with architecture, infrastructure and resource constraints.
• Primary lead on maintaining workstations and other computers handling day to day user support issues and resolving open help desk tickets.
• Monitors and manages system resources, disk usage and backup systems.
• Develops and maintains department documentation and action plans, including policies and procedures and disaster recovery preparedness (backups, anti-virus, etc.)
• Support file restoration of user information from Shadow copy or from backups.
• Troubleshoots and diagnoses system and hardware, software and communication problems; corrects identified problems.
• Establishes and maintains system documentation and logs.
• Maintain inventory and serial numbers.
• Supports and works with System Admin 1 and Help Desk technicians to answer and resolve tickets effectively and efficiently.
• Manage assigned projects or project tasks as they relate to IT hardware, software and services that will be implemented and support timelines to for completion.
• Perform other miscellaneous duties as assigned.

Job Knowledge, Skills and Abilities:

• Working knowledge of Microsoft Windows based operating systems including Windows 7/10/11 and Windows Server versions.
• In-depth knowledge of planning, implementing and maintaining a MS Windows server environment. This would include Active Directory management, file management, print server management and the maintaining of these environments.
• Working knowledge of cybersecurity best practices.
• Experience using a helpdesk ticket support system.
• Handles confidential information.
• Strong verbal, communication, and computer skills
• Strong analytical and problem-solving skills with good experimental and documentation habits
• Strong multitasking skills with the ability to work in a highly dynamic and growing environment.
• Team player, collaborative and able to work with and through others.
• Detail oriented with a high level of emphasis on accuracy and completeness.

Education and Experience:

• Bachelor’s degree from four-year College or University or equivalence in accumulated work experience.
• Demonstrated competency in computer application programming and systems analysis experience.

Physical Demands:

• Light to moderate physical exertion required
• Lifting/carrying Maximum lbs: 50
• Frequent lbs: 1

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job.  This is not an exhaustive list of all duties and responsibilities associated with this position.