What are the responsibilities and job description for the Customer Service Representative - Erlanger, KY position at Archer Daniels Midland Company (ADM)?
Customer Service Representative - Erlanger, KY
This is a full-time, non-exempt position.
MAIN FUNCTION: The Customer Support Representative position is an integral part of the Customer Care team and reports to the Customer Support Manager. The CSR is responsible for the customer order process from entry to delivery and is accountable for several targeted growth accounts. This position requires the ability to independently resolve transactional questions and problems with minimal supervision. The CSR position also requires organization skills, detail orientation, analytical skills, effective communication and a customer-centric mindset. This role requires proficiency in all computer systems that support the order entry process. The Customer Support Representative will also support Sales and Supply chain colleagues and will perform routine administrative tasks in support of customer needs and business requirements.
KEY SKILLS & COMPETENCIES:
DESCRIPTION OF WORK PERFORMED:
REQUIREMENTS:
This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.
ADM requires the successful completion of a pre-employment drug screen and a background check.
REF:74920BR
This is a full-time, non-exempt position.
MAIN FUNCTION: The Customer Support Representative position is an integral part of the Customer Care team and reports to the Customer Support Manager. The CSR is responsible for the customer order process from entry to delivery and is accountable for several targeted growth accounts. This position requires the ability to independently resolve transactional questions and problems with minimal supervision. The CSR position also requires organization skills, detail orientation, analytical skills, effective communication and a customer-centric mindset. This role requires proficiency in all computer systems that support the order entry process. The Customer Support Representative will also support Sales and Supply chain colleagues and will perform routine administrative tasks in support of customer needs and business requirements.
KEY SKILLS & COMPETENCIES:
- Excellent verbal and written communication skills
- Exhibit professionalism and willingness to live our ADM values
- Exceptional attention to detail
- Results oriented
- Critical thinking skills
- Demonstrated team work
- Dependable and accountable
- Learning agility and flexibility to adapt to change
DESCRIPTION OF WORK PERFORMED:
- Interactions to create positive customer relationships
- Effectively manage targeted growth accounts
- Accurately & efficiently enter customer orders
- Provide timely order status updates to customers
- Understand customer needs and demands to proactively manage supply chains and minimize delays
- Analyze and creatively resolve issues related to order entry concerns
- Provide analytic and commercial support to Sales and Supply Chain colleagues
- Prepare, submit, and monitor daily and ad hoc reports
- Engage in a professional and collaborative manner with internal team members
- Provide feedback and ideas to create better efficiency and processes
- Multi-task in a fast paced environment
- Knowledge of and adherence to all ISO procedures and requirements
- Perform other duties as required
REQUIREMENTS:
- Minimum of a 2-year college degree (Associates Degree) supplemented with at least three (3) years of relevant work experience. Equivalent combinations of education and experience will be considered.
- Demonstrated capacity to excel within high risk, fast-paced work environment
- Proficient in Microsoft Office tools including Word, Excel and Outlook with basic mathematics skills
- Ability to assess business and financial risk and exercise sound judgment in making decisions
- The ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to effectively communicate in person, by telephone and in written form.
- Position requires sitting for prolonged periods of time, heavy phone use, and standing, bending, kneeling and operating a keyboard.
This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.
ADM requires the successful completion of a pre-employment drug screen and a background check.
REF:74920BR
Salary : $0
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