IT Coordinator

Position: IT Coordinator

Location: Archford Capital Strategies

The Role:
Archford is seeking an IT Coordinator who is passionate about technology and its role in enabling business success. This person will be responsible for overseeing our IT infrastructure, ensuring seamless operation, and supporting our team in delivering exceptional service to our clients. This role involves hands-on technical work and collaboration with team members across the organization.

Key Responsibilities:

• Conduct basic troubleshooting and manage ticketing system to resolve IT issues promptly
• Prioritize staff IT issues, ensuring efficient resolution and minimal disruption to operations
• Contribute to the development and implementation of escalation procedures for managing complex IT problems
• Create and maintain comprehensive process documentation to support IT operations
• Perform regular maintenance and patching of both software and hardware systems to ensure optimal performance and security
• Manage new user onboarding, including account setup and initial training
• Coordinate on-site equipment setup and ensure all hardware is functioning optimally
• Collaborate with vendors for software and hardware procurement and maintenance
• Assist with the planning and execution of software deployment strategies to enhance operational efficiency
• Conduct user training sessions and promote knowledge sharing within the team
• Oversee inventory management, ensuring all IT assets are tracked and maintained
• Assist in the management of data integration and ensure robust data management practices are in place

Our Ideal Candidate:

• You are a proactive problem-solver with a strong passion for IT and experience in managing IT infrastructure
• You have excellent organizational skills and the ability to prioritize tasks effectively
• You can effectively communicate with team members and external partners
• You are committed to continuous learning and staying updated with the latest IT trends and solutions
• Experience: 2-5 years of IT related experience is preferred
• Education: Bachelor’s degree or equivalent is preferred
• Experience in financial services or a related field is preferred but not required

About Us: Archford Capital Strategies is a thriving community dedicated to profoundly impacting the lives of those we serve. Our mission extends beyond delivering expert financial advice; it encompasses guiding our clients through their financial journeys with empathy, expertise, and a steadfast commitment to excellence. Our Guiding Principles—Help Others, Become More, Unwavering Integrity, and Shared Success—are the core of our approach, influencing every strategy we devise and every relationship we treasure.

Why Join Us: At Archford, you will be part of an environment that values innovation, teamwork, and the joy of making a difference. We offer opportunities for professional growth, encourage sharing of success, and foster a culture where learning and improvement are constant. As an IT Coordinator, you will play a critical role in enabling our team to deliver exceptional service to our clients, contributing to their financial success and personal growth.

What Sets Us Apart: Archford is renowned for our comprehensive approach to financial planning, integrating wealth management, tax planning and preparation, business retirement services, family coaching, and business consulting to offer comprehensive solutions tailored to our clients' needs. Our exceptional culture sets us apart. We foster a supportive environment where team members thrive through collaboration and innovation. Our people are at the heart of our success, and we celebrate this with catered team lunches, engaging social events, and incentives for employees who promote new business. Our commitment to technology, innovation, family harmony, and strategic alignment ensures that we meet our clients' needs with exceptional precision and care.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Swansea, IL 62226