Account Manager

ABOUT US

Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and excellent reputation give us access to the finest quarries in the world, while our diverse customer base gives us the buying power to bring our customers top-quality natural stone at an economical price. We carry more than 120 colors of natural stone in slabs from Brazil, India, China, Europe, and beyond.

We are looking for smart, dedicated professionals to strengthen our team. We offer career opportunities that provide a unique career experience depending on your skills, career objectives, and preferred work experience. At Architectural Surfaces you'll find a close-knit team and a collaborative, supportive environment that keeps projects running smoothly and customers happy. If you're ready to join a top-notch team, we'd like to hear from you. Architectural Surfaces is an Equal Opportunity Employer and participates in E-Verify.

Architectural Surfaces is a national company with the soul of a family business. We offer a deep inventory of on-trend materials, including a broad selection of quality stone, quartz, and tile for residential and commercial applications. We believe in cultivating knowledge to transcend the transaction and deliver effortless customer experiences. Our expert staff is committed to responsive service and on-time delivery.

POSITION SUMMARY
The purpose of this position is to interact with individual customers by developing relationships through personal sales calls and other social activities. Assist customers with product choices according to their specific needs and provide ongoing support to product distribution channels. This position requires substantial knowledge of the products sold.

KEY RESPONSIBILITIES

Client | Community Relationship Management:

• Build and maintain strong, long-term relationships with assigned clients.
• Serve as the main point of contact for clients, understanding their requirements, and ensuring their needs are met.
• Build/Maintain relationships with fabricators/installers and local Kitchen & Bath dealers.
• Responsible for proactively generating appointments with both customers and prospects.
• Assist dealers such as fabricators and distributors with the sales and ordering process.
• Attend and participate in special events and tradeshows as required by management.
• Help coordinates marketing and outreach efforts to architects, designers, homebuilders, and the public through various channels.
• Perform all duties and responsibilities in a timely manner and as required.
• Perform additional duties as assigned, including showroom coverage on an “as-needed” basis.

Account Growth and Retention:

• Develop and execute strategies to identify upselling, cross-selling, and growth opportunities within existing client accounts.
• Set and achieve revenue growth targets.
• Monitor client retention and take proactive steps to minimize churn.
• Ability to service the assigned sales area in person daily.
• Occasional regional travel required to service extended territories.
• Achieve or exceed all established sales goals monthly, quarterly, and annually.

Product Knowledge:

• Possess a deep understanding of the organization's products or services and how they fulfill client needs.
• Stay informed about industry trends and competitors' offerings.
• Assist clients in selecting materials for their overall project(s).

Communication and Presentation:

• Communicate effectively with clients, providing product information, updates, and solutions.
• Prepare and deliver presentations, proposals, and reports to clients.

Contract Management:

• Negotiate terms, pricing, and contractual agreements with clients.
• Ensure contracts are accurately documented and executed.
• Close deals and work together with team to submit orders.

Problem-Solving:

• Identify and resolve client issues and challenges promptly and effectively.
• Collaborate with internal teams to address client needs.

Data Analysis and Reporting:

• Provide feedback and schedule reports to management as indicated.
• Other duties as assigned.

CORE COMPETENCIES

• Client Relationship Management
• Contract Management
• Forecasting & Goal Setting
• Product Knowledge
• Communication Skills
• Negotiation Skills
• Problem-Solving
• Data Analysis
• Project Management
• Sales & Business Development
• Team Collaboration
• Customer Retention
• Stress Management
• Cross-Selling & Upselling
• Account Planning
• Time Management
• Adaptability
• Ethical Conduct
• Data Analysis & Reporting
• Cultural Sensitivity
• Market Awareness

POSITION QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:

• Must demonstrate sales skills in a high-end, fast-paced, goal-oriented sales environment.
• Must be able to communicate effectively both verbally and written.
• Ability to seek out new clients by attending industry events and functions.
• Must be self-driven, organized, and detailed oriented.
• Natural Stone sales experience preferred.
• Demonstrate design skills and architectural knowledge.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in a related industry preferred.
• Sales experience in industry (architectural, design, or construction).
• An established book of business preferred.

WORK ENVIRONMENT

• Office-Based
• Travel

PHYSICAL & MENTAL DEMANDS

• Sedentary Work
• Analytical Thinking
• Stress Management
• Time Management
• Adaptability
• Ethical Conduct

Architectural Surfaces participates in E-Verify and is proud to be an equal opportunity employer.