Mobility Support Specialist

We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.

• Industry-leading performance-based bonus program
• 100% company funded retirement contributions
• Traditional and Roth 401k
• Tuition reimbursement for associates
• Scholarship for associates’ children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 1-week paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 10-week maternity leave

At ARCO, our first core value is to treat people fairly and do the right thing. We are committed to building and sustaining a culture that supports diversity and inclusion. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.

• Process Service Now tickets daily that include mobile equipment for new hires. Include updates from the time order is placed until it shipped to designated location, inform ARCO staff of mobile numbers.
• Device troubleshooting and installation of company applications via Service Now Requests/incidents.
• Investigate unusual data usage reported by provider.
• Manage mobile equipment/lines to be redeployed once an associate leaves, while working with asset management. Includes wiping devices, recycling, etc.
• Represent ARCO by building strong relationships with Mobile Service Providers. Continuous communications with designated account managers on pricing, promos, billing disputes.
• Account management through Service Provider portals. IE accuracy of cost centers, user names, device details, and rate plans.
• Excellent Customer Service Skills- Currently supporting approximately 2000 lines which includes mobile phones, MIFI’s, cradle points, and tablets with an additional 750 potentially being moved to ARCO Business Services.

• Bachelor’s in related field or equivalent experience, with 3-6 years related experience preferred
• Ability to communicate clearly and professionally, both verbally and in writing
• Pleasant, patient, and friendly attitude
• Strong decision making and analytical abilities
• Detail-oriented and organized
• Excellent time management and multi-tasking skills in a fast-paced environment
• Ability to work well within a team
• Self-starter; flexible to take on new initiatives