Onsite IT Support

Arcosa Construction Products Group is searching for Onsite IT Support located in our Norman, Oklahoma office.  As Onsite IT Support, you will respond to Service Desk tickets and telephone call requests for technical support.

Arcosa Construction Products Group is a leading producer and supplier of construction materials in select markets across the United States with operating facilities in 14 states. We produce and sell construction aggregates including natural & recycled aggregates, specialty materials, and construction site support.

Arcosa Construction Products Group is currently seeking an Onsite IT Support based out of our Norman, Oklahoma office. Arcosa Construction Products Group contains multiple business units that support three product segments in the Aggregates, Specialty Materials and Construction Site Support markets.

What you will get:

• Paid biweekly
• Opportunity for annual performance increases
• 401k program with employer matching
• Room for growth and career advancement
• Health insurance
• Dental & vision Insurance
• Paid life insurance
• Paid short term disability
• Paid long term disability
• Paid vacation and sick time
• 11 paid holidays
• **MSHA training provided

**If working at an MSHA regulated plant.

What you will do:

• Comply with all industry safety rules, procedures and applicable government regulations.
• Provides onsite technical support to the organization’s internal users of computer applications and hardware
• Troubleshoot hardware and software issues
• Responds to Service Desk tickets and telephone call requests for technical support
• Help create, update, and resolve issues within the current issue tracking system (Service Now)
• Helps to ensure a timely resolution and/or escalate non-resolvable issues to higher- level teams
• Identifies and resolves technical issues and/or researches and recommends effective solutions
• Collaborates with network services, application support and managed services to restore service and/or identify problems
• Resolve user issues referred to by helpdesk support
• Act as a liaison between the Business Unit and Corporate IT groups
• Perform other duties or responsibilities as assigned

What you will need:

• High School Diploma/Equivalent
• 3-5 years IT support experience
• Positive, Team-based attitude
• Prompt, regular, and predictable attendance
• Proficient in MS Office products (Word, Excel, PowerPoint, Outlook)
• Basic Windows troubleshooting skills
• Basic network knowledge and troubleshooting skills
• Network cabling skills/repair and install

The above statements describe the general nature and responsibilities of the position. All employees may be required to perform other duties or responsibilities as assigned.

Arcosa Materials is an Equal Opportunity Employer. We activate the potential of our people, care for our customers, optimize operations, integrate sustainability, and promote a results-driven culture aligned with long term value creation.