Short Term Rental Customer Assistance Specialist

Job brief
We are looking for a Short Term Rental Operations Specialist to join our team to ensure smooth transitions of our customer’s apartments between guest stays and help provide an excellent guest experience during reservation stays.
Responsibilities include

• recording and reporting inventory levels, delivering and stocking inventory, cleaning and managing various storage units, and overall quality control of rental apartments. I
• f you’d like to gain experience in the hospitality industry and learn how to provide an excellent guest experience, we’d like to meet you.
• To be considered for this role, you should be available to work various shifts, including weekends, on both a regularly scheduled and on-call basis.
• Ultimately, you will ensure our guests have a high-quality experience by keeping the apartments in proper working order according to specs and ensure that our various vendors (cleaning crews, linen supply, etc) have exactly what they need in a timely and accurate manner to serve the apartments appropriately.

Responsibilities * Organize storage units - place clean laundry, by type, into labeled plastic bins; keep inventory; restock shelves with household product, sweep the floor, keep clean and well organized. (weekly)

• Transfer Laundry - Pickup dirty laundry from distributed locations and transfer to a centralized location. Transfer clean laundry back from a central location to distributed properties (up to 3x weekly)
• Order Stock - work with team lead to order or pick up general household stock as needed. Examples include, but are not limited to, paper towels, toilet paper, laundry detergent, dish soap, trash bags, coffee, tea, creamer, sweetener, batteries, etc (regularly as needed; estimated 2x monthly)
• Check-out Exams - visit rentals in between guest stays, as requested to examine the condition. Take pictures and report of damaged or missing items

Quality Control - Visit rentals post-cleaning/pre-check-in to ensure the home is properly prepared - cleaned, stocked, and reset - for new guest arrival - as requested

• Vendor Management - Be onsite to meet vendors and oversee work as requested. Examples include Internet Service Provider
• Installations/Maintenance, Security System Installations/Maintenance, Furniture Deliveries, etc
• Light Maintenance - replace batteries in door locks, change lightbulbs, secure towel racks and curtain rods, clear light drain clogs, etc.
• Technical Assistance - Troubleshoot Internet problems, connect home smart devices to wi-fi, manage device settings.

Lockouts - Should a guest become locked out of the apartment, you’ll be called upon to visit the location, unlock the door with a physical key, and troubleshoot the problem; e.g. low battery on electronic lock, door jam shifted, etc. (very seldom, as requested)

• Deliveries - Bring guest items from storage units as needed (very seldom, as requested)

Requirements

• Must have a reliable vehicle capable of holding a minimum of 10 large bags of laundry and wholesale store

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Application Question(s):

• Must have a reliable vehicle capable of holding a minimum of 10 large bags of laundry and wholesale store sized stock items
• Available one--to-two weekend(s) of the month for emergency on-call shift (Saturday and Sunday)
• Physical ability and stamina to lift and carry up to 40 lbs (usually less)
• Multi-tasking abilities
• Good oral communication skills
• Ability to remain calm, professional, and polite in a time-sensitive work

environment

• Remain clean and presentable, especially during customer/guest-facing

interactions

• Willing and eager to learn on the job with a terrific “can-do” attitude
• Able to work as a 1099 contractor

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: One location