553092940004 Risk Coordinator

Advancing Healthcare Together – The Future of Healthcare is in East Texas

Why UT Health - East Texas?

Our People.  Our people truly are our greatest strength.  They make a massive difference in the amazing care we provide every day.  We work closely together to create a positive experience for our patients and each other.

Our Purpose. We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone’s life and change the course of healthcare.

Our Place. Jacksonville, Texas is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here.

Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas.  With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.

Our Jacksonville Community Hospital  is seeking an experienced Risk Manager & Patient Advocate. 

JOB SUMMARY:

This position maintains patient rights by educating patients; responding to patient and patient family complaints; resolving patient issues; reporting unresolved issues.  Works collaboratively with clinical and system leaders to support comprehensive development, planning and implementation of Mission Zero: Our Culture of Safety and the measurement of care, identifying opportunities and executing on strategies for performance improvement in the following area:

• Outcomes -highly reliable processes, delivering exceptional outcomes and / or optimal health
• Safety –Deliver the safest care to patients driven through leadership and a culture of high reliability, high value, high performance
• Experience of Care - relationship-centered care grounded in empathy, dignity, respect and collaboration
• This position drives organizational performance that is built on relationships, a shared vision of excellence in and environment of achievement and local accountability.

SCOPE: This role will have key organizational relationships across UTHET.  This position reports to the Division Director of Safety and Accreditation. The position will participate in key committees across the system to drive culture and results.

ESSENTIAL DUTIES:

• Supports the delivery of education programs to all employees, including orientation of employees to address the risk management process and regulatory guidelines.
• Performs in depth analysis of reported incidents and claims to identify causation, mitigation and improvement opportunities. Communicates relevant clinical risk management findings to the appropriate leadership team members.
• Responsible for managing, tracking, trending, and analyzing the frequency and causation of general categories and types of incidents and accidents in online event tracking software.
• Audits medical records and monitors performance measures for risk management sentinel events, report events and trends. Assists with FMEA, gap analysis, and incident trend analysis.
• Collaborates with the Ardent Risk team to report Potential Compensation Events (PCEs), Claims and Lawsuits to the Third Party Administrators or Corporate for future handling.
• Collaborates with the Ardent Risk Team to complete hospital insurance applications and maintains insurance schedules.
• Complete medwatch reports to the FDA involving adverse events.
• Complies with statutory risk management reporting requirements.
• Ensures CMS guidelines and best practices are followed while investigating, documenting, and following up with patient and family complaints
• Serves as anorganization-wide consultant and educator; working closely with local leadership to ensure the voice of the patient is at the forefront of clinical process improvement through supporting Patient and Family Advisory Councils.
• Provides support to caregivers who have been identified as the second victim in harm events in conjunction with Clinical Risk Management.
• Tracks and trend complaints to identify pattern areas or gaps in care and provide recommendations to Safety, Quality, and Experience of Care for process improvements.
• Educates and support managers in methods for service recovery.
• Other duties as assigned

Minimum Requirements:

• High School Graduate/Equivalent required; Associate or Bachelor degree preferred
• RN preferred
• Three years' experience in customer service/patient relations
• Experience with change management with the ability to provide leadership in the adaptation and implementation of new processes and /or technology that enhance Quality.
• Excellent verbal, written and interpersonal communication skills. Strong customer service and conflict resolution skills, genuine interest/concern for the patient experience, self-starter, ability to multi-task, confident and articulate
• Ability to adapt in a dynamic work environment, learns quickly, solves problems and makes decisions.

Physical Requirements:

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
• Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Must be able to lift 35 lbs unassisted.
• Must be able to work paying close attention to detail wit frequent interruptions
• Requires ability to working under stressful conditions
• Must be able to handle patient emergencies and other unusual incidents 

Other:

UT Health East Texas strives to provide equal opportunity employment without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status.  UT Health East Texas requires pre-employment drug screening and criminal background check on all hires. Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.

The above statements describe the level of work performed and expected in general terms. The statements are not intended to list all the responsibilities, duties, and/or skills required of employees so classified, and the content herein is subject to change due to the business needs of UT Health East Texas, with or without notice. Furthermore, nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of UT Health East Texas staff.