This position works under the direct supervision of the Director of Housing. This position provides general clerical support for the Housing Department of the Area Agency on Aging of NW Arkansas and the agency’s Director of Housing.
AGENCY EXPECTATION OF EMPLOYEE
1. Adheres to Agency Policy and Procedures
2. Acts as a role model within and outside the Agency
3. Performs duties as workload necessitates
4. Maintains a positive and respectful attitude
5. Communicates regularly with supervisor about department issues
6. Demonstrates flexible and efficient time management and ability to prioritize
workload.
7. Consistently reports to work on time prepared to perform duties of position
8. Meets department productivity standards
DUTIES AND RESPONSIBILITIES
The primary duties of the Housing Assistant include the following:
- In-putting data timely to generate reports and billing for housing from all agency managed housing complexes
- Developing housing department data tracking and analysis forms and procedures
- Providing training to apartment complex managers and vendor personnel as needed
- Assisting the agency’s Data Processing/Finance Department in all aspects of housing related functions leading to the annual housing audit
- Reconciling bank statements monthly with no errors
- Responding daily to telephone inquiries from current or prospective tenants, housing complex managers, vendors, supervisors, and others
- Completing other office duties daily and as assigned
KNOWLEDGE, SKILLS & ABILITIES
The Housing Assistant must possess and demonstrate the following knowledge, skills, and abilities:
- A proficient knowledge of computer operation and software, plus a working knowledge of all types of office machines
- A proficient skills in filing, typing, bookkeeping and telephone
- The ability to recognize the need for flexibility and change, coupled with the skill to adapt
present systems to most effective techniques available
- The ability to effectively communicate both verbally and in writing
- A knowledge of HUD housing programs, policies and procedures
- An understanding and a thorough working knowledge of tax credit properties, rules and procedures
- The ability to work with minimal supervision
- Superior organizational skills
- The ability to follow oral and written instructions
- The ability to maintain confidentiality in all agency related issues
- The ability to work cooperatively as a member of the agency’s team
MINIMUM QUALIFICATIONS
An Associate degree in business or a high school diploma with 4 years experience in a related field is preferred.
JOB CLASSIFICATION: Non-Exempt Hourly
The position may be part-time or full-time, depending upon the needs of the agency.
Associate degree in business or a high school diploma with 4 years experience in a related field.
Ability to communicate with employees, supervisors and other contacts verbally and/or in writing.
Ability to greet and communicate well with the public along with good telephone etiquette.
Ability to understand and follow verbal and written instructions, guidelines, policies and procedures.
Ability to do multi-tasking with minimal errors.
Ability to stand or sit for long periods of time.
Ability to grasp, reach, bend, stoop, kneel, squat, climb and move about freely.
Ability to travel both short and long distances.
Ability to move objects up to 25 pounds from one area to another.
Ability to work with minimal supervision.