Resident Site Manager / Site Manager

BRIEF SUMMARY OF THE POSITION
Under the general supervision of the Housing Assets Manager, the Site Manager is responsible for ensuring compliance with federally mandated regulations and AHA guidelines for federal and privately funded assisted housing communities. Assists residents with concerns associated with their residency. Qualifies applicants for housing programs and maintains resident files. Oversees all aspects of managing assigned apartment complexes including the performance of, control of, coordination and assistance with various maintenance issues.
ESSENTIAL FUNCTIONS OF THE POSITION include but are not limited to:

• Provide full-time, reliable and predicable attendance at assigned apartment sites.
• Drive to and from assigned apartment complexes.
• Fully responsible for all apartment site operations; as well as the maintenance of and improvements to the physical sites.
• Provide exceptional customer relations skills while professionally resolving issues and concerns for residents, vendors and the AHA.
• Work on-site, with minimal direct supervision with a high degree of personal initiative and patience with tenants.
• Establish, maintain and foster a positive working relationship with residents, vendors, and AHA staff.
• May have “on call” responsibility for emergencies.
• Available during Agency business hours to meet client needs, coordinate with co-workers, oversee contract workers, attend face-to-face meetings, and handle day-to-day operations.

Property-Related Activities:

• Perform various “hands-on” minor and basic maintenance tasks when needed.
• Conduct move-in, move-out and annual physical inspections of all units; determine the resident’s financial responsibility for noted damages and the work performed; determine the need for maintenance and repairs; counsel residents regarding problems, concerns and violations; assess the need for repair work; initiate maintenance work orders, as appropriate; perform follow-up tasks; generate and mail tenant charge letters.
• Inspect the property and grounds continually; generate work orders and perform follow-up activities with outside contractors.
• Coordinate resident activities with Resident Services staff.
• Prepare and review a variety of reports, records, and forms; prepare various informative newsletters, announcements, bulletins, activities, etc. for the residents.
• Perform data entry of relevant data gathered for annual client income/eligibility

re-certifications.

• Comply with Agency-Owned Administrative Plan.
• Develop and implement preventative maintenance schedule and plan.
• Work with Property Management Coordinator and Eligibility Specialist to maintain full occupancy.
• Perform and maintain records of property checklists from daily property checks.

Tenant-related Activities:

• Show apartments; provide orientation for new tenants; explain and enforce lease agreements.
• Prepare and maintain resident files; submit and maintain financial and statistical reports; coordinate and execute rent delinquency and eviction procedures.
• Schedule, conduct, and calculate recertification and interim reviews to verify resident income.
• Schedule and coordinate appointments with applicants; conduct resident selection interviews to determine eligibility.
• Welcome new residents and inform current residents of changes.
• Answer tenant questions and clarify AHA procedures about the Resident handbook, dwelling lease, operation of unit appliances and fixtures, community use areas, laundry room(s), U.S. Postal Service mailbox use, and maintenance request procedures.
• Communicate with residents about AHA, U.S. Department of Housing and Urban Development, and pertinent community information by posting notices in resident manager office, lobbies, and at central locations throughout the assigned development(s), or otherwise distribute as directed.
• Perform and teach various “hands-on” maintenance tasks to and for the residents; and make value judgments regarding responsibility for repairs and the associated costs.
• Update, input, and maintain Yardi files for all residents.
• Process all rent increases.
• Quickly resolve tenant issues by using AHA ACOP, HUD/State and Federal regulations and guidelines.
• Explain maintenance responsibility to residents so they understand potential charges.
• Relay concerns regarding residents or other tenancy-related issues to appropriate management; make corresponding recommendations to rectify perceived problems.

Vendor-related Activities:

• Effectively interact and coordinate directly with outside vendors to ensure proper maintenance of the assigned properties.
• Coordinate, schedule and monitor the progress and quality of work being performed by contracted outside vendors and AHA maintenance staff.
• Administer the inventory control process at the site, which includes controlling expenditures and ordering/receiving necessary supplies and materials.

MARGINAL FUNCTIONS REPRESENTATIVE TASKS:

• Resolve lease violations and reported disturbances.
• Attend and participate in business meeting and court hearings.
• Conduct investigations when and as needed.
• Perform assigned additional professional duties and responsibilities as directed.

PHYSICAL ABILITIES:
Manual dexterity of hands and fingers to enter data into computer and to operate office equipment; speaking to exchange information; sitting or standing for extended periods of time; pushing, pulling or lifting light objects; bending and reaching to store and/or retrieve files.

Job Type: Full-time

Pay: $24.75 - $32.57 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Work Location: In person