What are the responsibilities and job description for the Customer Service Representative position at Arevo Group?
Inbound Contact Center position
The Customer Care Agent answers and handles inbound/outbound calls. The Customer Care Agent is accountable for answering all concerns and questions while providing excellent customer service. The Customer Care Agent will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer-focused telephone service
- Assist customers with a wide variety of questions via information accessed through the computer
- Review employee accounts and answer questions based upon established policies and procedures
- Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training
- Possess the ability to troubleshoot complex issues with little guidance
- Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers.
- Possess the ability to work under pressure in a call center environment
- Possess exceptional conversational and problem-solving skills
- Ability to multitask
- Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed
- Excellent interpersonal and telephone communication skills
- Perform additional tasks as directed
Training
Training Dates: 1/03 - 2/20
Training hours: 9:30am – 6:30pm EST Monday – Friday (1 hour lunch).
Nesting Hours: 11:30am – 8:30pm Monday – Friday (1 hour lunch).
Training Location: 100% In Office
Chime Solutions 1000 Southlake Mall Suite 201 Morrow, Georgia 30260.
Training condition: Every employee is required to certify at the end of training. Failure to do so will inhibit continued employment.
Day 1 of Training: All employees will report at 8:30am for the first day of training to complete check in procedures, system log on and training readiness.
Compensation & Benefits
- Weekly Pay frequency:
- Training Rate: $17.00/hr
- Production Rate: $17.00/hr
Requirements Production
Production Date: 2/21/2023
Production Hours: Between 8:00am – 11:00pm EST / Sunday – Saturday (1 hour lunch)
Candidate must be open and available to work any schedule between 9:00am- 10:00pm.
Candidates will have Sunday and/or Saturday as a part of their production schedule.
Production Location: 100% In Office
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Application Question(s):
- The position requires you to work 100% in the office for training and production. Are you ok with this?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: One location
Salary : $17 - $-1
