Technical Writer (On-site) (Richardson, TX)

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

ARGO is looking for a Technical Writer within the Software Product Solution/Software industry. The Technical Writer identifies, analyzes, designs, develops, and manages the ARGO documentation for delivery to customers and implementation projects as defined by the Technical Communicator Lead. The Technical Writer also edits online and print communications.

This position will be worked from the Richardson, TX, corporate office with no current remote work option. This is a full-time position with benefits, PTO, paid holidays, 401K, and a career path.

EDUCATION: 

A completed Bachelor's degree. A completed degree within within a STEM field is a huge plus
 

WHAT YOU WILL BE DOING: 
 

• Develop documentation plan and development schedule for identified documentation projects. Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
• Gather and analyze technical and product information from various sources (such as product demonstrations, project tracking systems, interviews, emails, or phone calls) to document new or changing product functionality.
• Manage documentation projects effectively to meet deadlines and quality standards.
• Proactively escalate project issues, roadblocks, and scope changes as they occur.
• Work with ARGO subject matter experts (SMEs) and other internal groups to develop and maintain documentation that meets established ARGO quality metrics.
• Practice established documentation development and maintenance practices as set forth in the ARGO Corporate Communications Style Guide.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
• Provide editing support for all document types, as requested.
• Maintain a library of application documentation, cataloging it for internal and/or external use.
• Research changes to documentation and update existing documents, as required.
• Solicit feedback for measuring documentation effectiveness.
• Conduct user/task analysis to determine documentation requirements with direction from Team Lead.
• Advise other departments on user interface and writing standards.
• Understand, support, and apply effective documentation development and maintenance practices, including the use and continuous improvement of stated processes, procedures, templates, and standards.
• Perform peer reviews to ensure ARGO documentation is accurate, relevant, concise, easy to use, and conforms to style guide, writing standards, and ARGO quality metrics.

KNOWLEDGE, SKILLS, AND ABILITIES: 
 

• 5 years of experience in technical writing and editing for the software development industry
• Writing and editing: Communicate information effectively to customers, technical staff, managers, executives, sales and marketing teams.
• English language: Thorough knowledge of the English language including grammar, spelling, and usage
• Technical communication standards and practices: Adhere to standard technical communication processes.
• Technical: Apply the most appropriate technology for the documentation type.
• Information gathering: Understand information gathering, analysis, design, verification, and management practices and apply them effectively. Demonstrate information-gathering techniques and apply them to the software development life cycle.
• Information organization: Arrange and classify multiple pieces of information effectively.
• Synthesis/reorganization: Restructure information for a better approach to problems or tasks.
• Analytical: Critically evaluate information gathered from multiple sources, reconcile conflicts, and break down complex information into accessible concepts appropriate to the audience.
• Interviewing and questioning: Talk with individuals and groups about their needs and ask probing questions to gather pertinent content.
• Active listening: Use active listening techniques to gather information and delve deeper for more information.
• Active learning: Work with new information to grasp its implications.
• Speaking: Clearly and concisely convey information to others for effective communication.
• Observational: Use observation techniques to determine other sources of data for information
• gathering.
• Interpersonal: Negotiate technical and end-user documentation priorities and resolve conflicts among project stakeholders.
• Data Modeling: Represent information in graphical forms that augment textual representations.
• Writing: Provide exemplary writing skills

ADDITIONAL REQUIREMENTS:
Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.

Pre-employment background screening will be conducted.

Department: Corporate Communications
This is a non-management position
This is a full time position