What are the responsibilities and job description for the Front Desk Coordinator/Receptionist position at Argus Medical Management, Llc?
JOB DUTIES INCLUDE:
FRONT OFFICE
- Welcome patients as they contact the office personally or by telephone, and explain the services available, payment categories, and billing procedures
- Schedule appointments; direct walk-ins
- Register all patients per registration protocols and collect all documentation
- Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
- Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue receipt when monies are collected
- Review referral requests for completeness/accuracy and schedule any follow-up appointment as indicated
- Work closely with behavioral staff to ensure smooth patient flow and cut down on waiting time
- Check office supplies regularly and advise of any needs.
- Able to complete referrals and authorizations.
QUALIFICATIONS:
EDUCATION: High school diploma
EXPERIENCE: Minimum 2 years of recent front office experience in a behavioral health setting.
REQUIRED SKILLS: Medical terminology. Strong organizational and interpersonal skills. Knowledge of EMR. Knowledge of the referral and authorization process. Bilingual Spanish is required.
OTHER REQUIREMENTS: Ability to communicate effectively by phone and in writing. Requires adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality and personal appearance. Reliable Transportation.
COMPENSATION & BENEFITS: Great pay with comprehensive benefits package which includes Health Benefits, Vacation, & PTO.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location