Customer Support Specialist

Are you passionate about making a positive impact in the community and thrive in collaborative transparent work environments? ARIS is the place for you! We provide a culture with diverse and unique learning opportunities that support professional and personal growth. Our mission matters; we make a difference every day in helping people to have freedom of care in their individual lives. Join us and feel the difference it makes in your life when working for a nonprofit company that truly values you as an individual and appreciates your contributions to our important mission of helping others each and every day. (https://arissolutions.org/)

Employees are offered 16 hours per year of paid time to volunteer in the community. Tend a plot in the employee garden, get a discount on fitness membership, and so much more.

Our core values: Empowerment, Honesty, Integrity, Respect, and Teaming.

This job will be performed at our main office, located in White River Junction, Vermont, 72 South Main Street.

Work Hours: Monday - Friday, 8 am - 4 pm

Scope of Job

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Qualifications and Skills Level:

· High School Diploma

· Experience in Customer Service and Clerical Duties

· Communicate effectively, Both Orally and Written

· Computer skills (Windows, MS Office Suite and Agency supported software)

· Ability to represent the organization’s project needs to external and internal customers

· Maintain a Professional/Respectful Appearance and Attitude and represent the Agency

· Develop and Maintain positive relationships with Customers, Agencies and Employees

· Ability to Maintain Confidentiality

Additional Requirements:

· Provide support to other Customer Service and Data Entry staff, as needed

· Meet with clients in-person on-site to answer and review programs

· Other duties, as assigned by Supervisor

Duties and Key Responsibilities

Essential Job Functions:

· Answer Incoming phone calls, return phone calls

· Make phone calls related to timesheet issues, problems or other requests

· Retrieve and process requests from FEA and Time Sheet Voice Mail

· Mail out timesheets, packets, schedules, envelopes and any other requested information

· Research and handle issues with timesheets, payments, budgets or other requests

· Print and mail reports

· Open and sort incoming mail

· Provide information about products and services

· Utilize resources such as other Representatives, Supervisors or Managers

This position requires physical presence at the primary location in White River Junction, Vermont, 72 South Main Street.

ARIS Solutions, Inc. is an equal opportunity employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Application Question(s):

• This job will require a physical presence at our office location in White River Junction, VT. Are you able to reliably commute to this location?
• Approximately how many in-bound/out-bound phones calls have you taken on a daily basis?

Experience:

• Customer Service: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: In person

Salary : $19 - $20