What are the responsibilities and job description for the Field Service Technician - Philadelphia, PA position at Aristocrat Technologies Inc?
Job Posting Title
Field Service Technician - Philadelphia, PASummary
Want to be part of a thriving innovative team within one of gaming industry’s leading technology companies? Come and help us create the world’s greatest gaming experience every day and make your mark on the gaming industry.The role of Field Service will have you working with some of the leading minds in the gaming industry space with the ability to showcase your technical, troubleshooting and solution skills.
This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of Electronic Gaming Machines, Oasis Hardware and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organization.
What you'll do
• Install, convert, troubleshoot, repair and/or de-install as necessary Gaming Machines, Signs, and gaming controllers.
• Responsible for the coordination of all installations and visitation schedules in conjunction with the Operations Manager, SDC, Project Administration Manager, and Project Management.
• Pre-plan, schedule and perform service activities assigned to geographic territory.
• Provide direct customer support for training, parts purchasing advice and preventative maintenance programs.
• Provide assistance to customers by telephone or in person regarding technical challenges and reports on trends, needs and service challenges to keep management informed.
• Liaise with customer representatives and management regarding product performance, service or installation scheduling, training and operational issues.
• Maintain inventory accuracy and follow proper parts inventory programs for customer accounts and for assigned service van or office.
• Build Customer Advocacy for Aristocrat Products and Services by setting the standard in the gaming industry.
• All other duties as assigned.
What we're looking for
• High School Diploma or its equivalent.
• *Must reside within 30 minutes of designated location
• Must be able to travel with little or no notice, potential extended periods, and must be able to travel by air any day of the week.
• Must be willing to work extended hours, on-call for dispatch, and variable work shifts.
• Must be able to maintain confidentiality of information regarding the company, company products and employee information.
• Individual should have strong communication skills and the ability to interact with all levels of management.
• Must be able to follow direction when given a task from Operations Manager or designee in charge of install.
• Working knowledge of Digital Electronics.
• Familiarity with networking technologies and troubleshooting.
• Must be able to do a 2-man lift of 250 lb. game onto stands, minimum 50 lb. lift alone.
• Must obtain ATI Master Certification within 180 day of hire.
• Maintain or achieve ATI Master Certification on new product releases or internal programs within a directed time period.
Why Aristocrat?
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our core values: All about the player, Talent Unleashed, Collective Brilliance and Good Business, Good Citizen
Our Winning Ways
- Unite - Come together as one team, with one vision
- Develop - Empower, inspire and grow our people
- Deliver - Execute with excellence, be accountable for results
- Play - Be creative, celebrate success
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Location
Philadelphia, PA, USJob family
Games ServiceContract Type
RegularTime Type
Full timeCompany
Aristocrat Technologies Inc