Assitant Visitor Service s Manager, Titan Missile Musuem

SUMMARY: The Titan Missile Museum Guest Services Assistant Manager helps oversee the day-to-day operations of the Museum Store and Admissions, supporting Guest Services Associates, maintaining a positive work environment, and ensuring the best Visitor experience. including, delivering guided tours, helping with the supervision and training of all staff assigned to the department, maintenance of inventory for resale, preparation and reconciliation of daily sales activity reports working, positively and collaboratively with other staff in other museum departments at the Pima Air & Space Museum

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure that each visitor receives outstanding service by providing a visitor friendly environment which includes being part of a team that greets and acknowledges every visitor in your assigned area, maintaining outstanding standards, solid product knowledge and all other components of visitor service.
• Ensure that the Titan Missile Museum is operated according to the established policies and procedures and stated goals and objectives of the Foundation.
• Maintain an accurate and current level of knowledge and awareness regarding all museum pricing, tours, and applicable programs, to support Guest Services Associates and assist visitors with information pertaining to the Museum.
• Responsible for interacting with all museum guests, employees, and volunteers in a friendly and professional manner.
• Responsible for leading by example, working as a team, and providing a positive work environment to encourage, motivate and retain high quality staff.
• Working in conjunction with the Manager, trains new cashiers, tour guides and updates/refreshes skills as needed for themselves and existing staff.
• Provide register and sales floor back up, selling merchandise or admissions to the Museum.
• Oversee and authorize visitor returns, exchanges, merchandise credits, check authorization, discretion discounts and other credits/errors; assures the completion of all POS transactions and the proper control of all cash and media at the POS registers according to Foundation policies and procedures.
• In coordination with the Manager, oversee daily deposits, change, and media; perform opening/closing duties, carry safe combinations, alarm codes, and facility keys.
• Ensure compliance of Foundation policies, procedures and practices, and support Foundation loss prevention efforts.
• Oversee the productivity, breaks and daily tasks of all team members and communicate performance issues to management.
• Assist in providing visitor service, general housekeeping, display maintenance, and overall efficiency in all daily operations.
• Assist with receiving and replenishing merchandise as needed.
• Assist with scheduling, shipping, and maintaining vending machines as needed.
• Assist and respond to any emergency on the Museum grounds.
• Is familiar with the operations and general maintenance of equipment pertaining to the visitor & retail services area.
• Other duties as requested, directed or assigned.

QUALIFICATIONS AND REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Proven leadership and customer service skills.
• Ability to work a schedule that requires weekends, holidays, and some evenings.
• Ability to process information/merchandise through computer system and POS register system.
• Ability to read, count and write to accurately complete all documentation.
• Ability to operate and use all equipment necessary to run the museum store.
• Ability to manage and organize multiple priorities.
• Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and POS software (MSWord, Excel, Windows, etc.)
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy to effectively communicate with staff, volunteers and visitors.
• Must have demonstrated attention to details skills.
• Must be able to exercise independent judgment and reasoning skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and carry 40 pounds of merchandise throughout the store.
• Ability to descend and ascend a set of 54 steps multiple times daily.
• Ability to stand for 4 hours at a time while performing normal retail functions, i.e., running a cash register, selling merchandise, interacting with guests, etc.
• Ability to freely access all areas of the museum including the museum store, admissions area, stock area, and all hangars.
• Ability to walk outdoors on uneven ground during all types of weather conditions.
• Ability to sit at a desk to perform typical office functions, i.e., typing, answering phones, etc.
• Ability to stand and perform normal office functions, i.e., faxing, copying, etc.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member will sometimes be sitting at a desk or standing at a cash register in a temperature-controlled area. While in a temperature-controlled area moving and/or lifting boxes or merchandise and lifting merchandise in and out of packaging in order to move it to a display area that would include walking, bending, lifting, and other typical motions involved with merchandising are essential job functions. The job will require walking outdoors from one building to another on uneven ground in any type of weather typical for the Southern Arizona region.

SUPERVISORY RESPONSIBILITIES:

The Guest Services Assistant Manager supervises all Guest Services Associates, reporting any performance issues to management.

EDUCATION and/or EXPERIENCE:

The Guest Services Assistant Manager is required, at a minimum, to have a High School Diploma or GED equivalent, at least 3years’ experience in a Customer Service, Retail and /or Cash Handling position AND at least 12 months experience supervising, training and developing 2 or more staff members; OR at least 2 years as a Lead Cashier with at least 12 months experience supervising, training and developing 2 or more staff members. An equivalent combination of education and training may qualify for the position. The Visitor Services & Retail Manager and/or the Executive Director can determine whether education and training are “equivalent” based on his/her experience.

LANGUAGE SKILLS:

• Ability to read, write, speak and comprehend English.
• Candidate will have the ability to read and comprehend moderate to complex instructions, short correspondence, and memos.
• Candidate will have the ability to effectively present information over the phone and in person during one-on-one and small group situations.

Job Type: Full-time

Pay: From $19.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person