What are the responsibilities and job description for the Concierge - Citrus Club position at Arizona Biltmore, Waldorf Astoria Resort?
Description
The historic Arizona Biltmore is looking for a Concierge to join theteam at the Citrus Club!
Located in the heart of the prestigious Biltmore neighborhood in Phoenix since 1929, this gorgeous 39-acre property reopened in May 2021 after undergoing a $100 million renovation. This iconic hotel has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 pools, 2 bars, a gelato shop/café, and in-room dining).
Classification: Full-Time Shift: 8-hour shift will be within the hours of 5:30am-2:30pm and/or 3pm-11pm. Weekends and holidays required.Want to learn more? Hotel Website, Instagram, Facebook
As a Concierge in the Citrus Club, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver exceptional guest service. Specifically, you would be performing the following tasks to the highest standards:
- Complete opening and closing side work to include, but not limited to, stocking chinaware, silverware and tableware, tending to the coffee machine and/or grinder, retrieving food and beverages from the kitchen and delivering them to the Executive Lounge
- Retrieve and store chinaware, silverware and tableware
- Restock, clean and prepare the kitchen
- Display the bar according to established standards including, but not limited to, retrieving ice, cutting condiments, setting bottles, etc.
- Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
- The concierge will assist guests with their F&B needs at the venue
- Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
- Respond to special requests for services including, but not limited to, dentists, doctors, childcare, florists, etc.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Register VIP guests, as needed
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Requirements
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay Medical Insurance Coverage – for you and your familyMental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and development Team Member Resource Groups Recognition and rewards programs*Available benefits may vary depending upon property-specific terms and conditions of employment.
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Source: Hospitality Online