Engagement Specialist/ Success Coach

Job Title: Success Coach

Job Overview: The Success Coach is responsible for providing assistance to youth and young adults to enhance their knowledge, skills, and abilities required in a competitive labor market. This includes aiding youth/students with completing assigned online courses, exploring career and educational opportunities, navigating application processes for training or post-secondary opportunities, securing employment or internships, exploring financial aid options, and overcoming barriers such as transportation, housing, and work readiness skills.

Key Responsibilities:

1. Effective Coaching Services:

   • Engage youth in decision-making about personal, educational, and career goals.
   • Facilitate the College and Career Blueprint to help youth identify suitable education and career goals.
   • Conduct outreach, recruitment, pre/post assessments, registration, orientation, and referrals for services.
   • Screen and assess youth through academic, career, and barrier assessments.
   • Develop and follow up on individual goal setting for career, education, and personal life.
   • Provide resources to youth/students as appropriate.
   • Assist with job search activities and job retention coaching.
   • Facilitate co-enrollment between programs as appropriate.

2. Student Engagement:

   • Maintain contact with each youth/student at a minimum every two weeks.
   • Regularly communicate with students to keep them engaged in educational services and programs.
   • Develop and maintain working relationships with community partners.
   • Link youth to available and appropriate services through collaboration with outside agencies and individuals.

3. Program Enrollment:

   • Assist youth with enrolling in ACYR programs and services in coordination with the Outreach and Enrollment team.
   • Provide excellent customer service throughout the enrollment process.
   • Handle appointments, interviews, and applications professionally and timely.
   • Advise students in program selection, registration, etc.
   • Engage in campus outreach within the community.

4. Employment Opportunities and Workshops:

   • Assist with employment skills training workshops.
   • Develop workshops tailored to student needs.
   • Assess and connect students with appropriate employment opportunities.

5. Academic Assistance:

   • Provide or refer students to tutoring services.
   • Monitor academic progress and completion of classes for HS and HSE students.
   • Assist with the completion of HS Diploma or HSE diploma.

6. Case Management:

   • Maintain accurate and timely case notes.
   • Utilize tracking tools to ensure student outcomes are maximized.

7. Professional Development:

   • Participate in professional development activities to enhance knowledge in case management and available resources.

8. Goal Achievement:

   • Ensure all goals and objectives are met as demonstrated by student outcomes, including retention, completion of training, FAFSA/college application completion, skill gains, graduation, and attendance.

Minimum Qualifications:

• Bachelor's Degree in human services, business, education, or related field, or 2 years of relevant experience in lieu of a college degree.
• One year of experience in workforce development programs or similar services is preferred.
• Knowledge of applicable federal and state laws and regulations, local industry and business employment needs and trends, and area employment and training activities is helpful.
• Bi-lingual/bi-cultural skills are preferred.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Commitment to teamwork and effective working relationships.
• Positive attitude and high-quality customer service in all communication facets.
• Understanding and utilization of positive youth development practices.
• Experience working with at-risk youth is a plus.
• Flexibility with evolving program tasks.
• Acceptance of individual differences and self-awareness of one's capabilities and limitations.
• Experience in public speaking, facilitation, and presentation skills is a plus.
• Ability to form strong connections and understand and have compassion for low-income families.

Required Competencies:

• Cognition/Reasoning: Problem-solving, fresh idea development, challenge resolution, and informed decision-making.
• Vision: Aligning with organizational direction, promoting mission and goals, fiscal responsibility.
• Communication: Effective information comprehension, listening, and conveying ideas.
• Leadership: Project direction, group interaction facilitation, influence compliance with regulations.
• Interaction with Others: Building constructive relationships, team cooperation, promoting diversity, handling difficult conversations.
• Personal Effectiveness: Accountability, adaptability, trust and respect, professionalism, stress management, customer satisfaction.

Background Check:

• Must have a reputation for honesty and trustworthiness. Misdemeanor and/or felony convictions may be disqualifying depending on type, number, severity, and recency. The background check includes reference checks, employment, education, and criminal background search.

Certification/Licenses/Other Requirements:

• Valid Arizona Level II Fingerprint Clearance Card.
• Valid Arizona Driver's License.
• Requires use of an insured personal vehicle for agency business.

ACYR is an at-will employer, and any offer of employment is contingent upon the successful completion of a background check.

Salary : $37,000 - $37,500