Order Processor

Location: Arizona Shower Door - Salt Lake City, UT

Position Title: Order Processing Specialist
Division: Order Processing

About the Role:
The Order Processing Specialist ensures all orders are received, processed and shipped within a timely fashion while adhering to all dealer requirements. Proactively solve problems using available resources. Demonstrate superior work ethic, problem-solving abilities, and have a positive, enthusiastic approach to your work and peers.

Essential Duties & Responsibilities:

• Ensures all orders are processed in an accurate and timely fashion in accordance with each individual dealer's SLA.
• Responds to all internal and external communication in a timely and professional manner.
• Ensures daily processing numbers are met.
• Tracks and follows up on both inbound and outbound orders.
• Monitors supply levels to make sure items are ordered in a timely fashion.
• Responsible for monitoring and updating information over several different platforms.
• Responsible for processing customer orders; and liaising with customers regarding delivery dates and order expectations.
• Ability to examine purchase orders and retrieve necessary data.
• Processing of completed orders through to invoice.
• Prepare for customer inquiries by studying products, services, and customer service processes.
• Need to interface effectively with all levels of management, customers, and staff.
• Additional duties assigned.

Qualifications:

• High school graduate or GED equivalent required.
• Previous experience with customer order processing preferred.
• Excellent verbal and written communication.
• Strong attention to detail alongside speed and efficiency.
• Ability to collaborate and communicate effectively.
• Ability to function independently and multitask.
• Must be able to articulate details to customers in a professional manner.
• Must have demonstrated typing skills.
• Must be able to follow directions and get daily work processed.
• Must be able to communicate calmly under pressure.
• Must be able to multitask, i.e. talk on the phone and type notes at the same time.
• Must be creative and able to think on your feet to resolve order issues that arise.
• Proficiency in Microsoft Office Suite.

Closing Statement:
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s Manager at any time based upon need.

Please let us know your preferred method of contact and a good time to reach you.

Let us know your preferred method of contact and the best time to reach you.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Salt Lake City, UT: Relocate before starting work (Required)

Work Location: In person