Inside Sales

The Sun Devil Athletics Ticket Sales Team is seeking highly motivated and dedicated Ticket Sales and Service Associate candidates to work and grow a career within the high-energy environment of a Division 1 collegiate ticket sales office. This job posting will be used to hire highly qualified Ticket Sales and Service Associates in the following roles: Account Executives; Group Event and Sales Associates; Inside Sales Associates; and Ticket and Retention Sales Associates. This position adheres to NCAA and Pac-12 rules and regulations, as well as the policies and procedures of the department, the university and the Arizona Board of Regents.

• Retain current Season Ticket Holders by building relationships through frequent touchpoints
• Provide excellent customer service to Season Ticket Holders
• Meet or exceed weekly, monthly, and by sport retention goals while exceeding client expectations in value and customer service.
• Retain and grow sales by attracting additional business or grow book of business annually through retention, referrals, upsells, and add-ons.
• May meet with existing clients/prospects and tour the facilities with the goal of procuring sales.
• Maintain computerized records of all Season Ticket Holders and all interactions within ticketing database and CRM system
• Work home games, performing various ticket service duties throughout the game.
• Monitor Season Ticket Holder attendance and usage
• Perform additional responsibilities as assigned by the Assistant Athletic Director of Ticket Sales and Service
• Respond to inbound sales calls, respond to inquiries and provides information as requested
• Develop and manage a business network for future sales prospects through leads and referrals.
• Maintain knowledge of ticket plan programs as well as ticket holder preferences.

Associate’s degree in Business or closely related field with three months sales/telemarketing experience in sports tickets, sponsorships or program sales; OR equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

• Proficiency in Microsoft Office products (Word, Excel, Access and Outlook).
• Ticketing knowledge preferred but not required.
• Working knowledge of CRM systems, specifically SalesForce.
• Demonstrated knowledge of the practices, methods and techniques of sales and up selling.
• Demonstrated knowledge of ASU athletic programs.
• Demonstrated knowledge of the standards and techniques of customer service.
• Skill in clearly communicating ticket program benefits to close a sale.
• Skill in developing and nurturing network of sales leads and prospects.
• Experience in delivering sales presentation to various audiences.
• Ability to meet established sales quotas and/or promotional objectives.
• Evidence of effective verbal communication skills.
• Ability to organize and prioritize tasks.
• Evidence of a positive attitude and work ethic.
• Ability to work well within a team environment.

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, manipulating a computer mouse, and using a telephone.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• Ability to clearly communicate to perform essential functions.
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• May be required to work extended hours (nights, weekends, and possibly holidays).
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone, and associated computer/technology peripherals.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Application deadline is 3:00PM Arizona time on the date indicated.

To be considered, your application must include all of the following:

• Cover letter
• Resume/CV
• Three professional references (personal references are not accepted)

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.