Director, Academic Advising and Student Services, College of Humanities

Duties & Responsibilities

Administration & Supervisory

• Direct operations of the Academic Advising Center
• Direct activities, programs, and processes relevant to academic advising
• Participate in special projects and professional development to remain current on best practices in advising
• Work collaboratively with College faculty and Dean’s Office to establish and maintain policies and procedures regarding Advisement Reports, curriculum planning, and advisor training
• Provide leadership to and supervision of Academic Advising professionals
• Oversee hiring and retention of Academic Advising professionals
• Mentor Academic Advising professionals and encourage their professional development

Student Services:

• Oversee planning and facilitation of academic/student events, tracking of retention and advancement toward degree, and career advising/development services
• Provide confidential advisement and counsel for students
• Provide clear and consistent communication regarding important news, policies, and deadlines to faculty and students
• Collaborate with department heads and faculty to assure student needs are addressed, particularly for students who are first-generation or from underrepresented populations
• Collaborate with Student Success & Retention Specialist to provide analysis and assessment of student data and to ensure the College retains and graduates a large and diverse body of students
• Collaborate with the Director of Recruitment regarding recruitment activities and strategies
• Make decisions regarding General Petitions, Late Change Petitions, and other exceptions

University Service:

• Build and maintain partnerships with University academic and student service units, including Student Success and Retention Innovation, Office of Scholarships and Financial Aid, Dean of Students, Student Engagement and Career Development, and others
• Participate in the Academic Advising Council (AAC) with other advising directors
• Participate in University committees as appropriate (with supervisor's approval)

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of student development theory, outreach practices, and student success services
• Demonstrated knowledge of providing academic advising or in teaching/counseling in higher education
• Excellent interpersonal communication and relationship building skills
• Strong written and verbal communication skills
• Extensive knowledge and application of academic advising principles, theories, and concepts
• Complete knowledge of all functions and the broad industry best practices, techniques, and standards
• Ability to exercise considerable latitude in determining objectives and approaches to assignments
• Ability to work effectively in a team environment
• Ability to handle confidential information with discretion
• Ability to quickly learn and master new software and online reporting tools