Disability Resources Professional II

Collaborates as part of a team to coordinate the production of alternate formats and media services.  (75%)
* Serves as primary contact in alternate formats and media access, including, but not limited to, e-text, Braille, audio description, and captioning, for all student and staff requests; meets to troubleshoot technology issues related to accessing content, using the University’s course accessibility tool, or provide Assistive Technology (AT) trainings. 
* Maintains detailed information in departmental database to track requests, prioritize, and schedule production for services and communications regarding the status of accommodation requests to students, instructors, and DRC staff.
* Coordinates with DRC staff regarding instructor/faculty communications, including pre-semester planning and outreach.
* Participates in the hiring, training, scheduling, and supervision of student staff.
* Monitors department emails; delegates, prioritizes, and responds as appropriate.
* Engages, as part of a team, in the development, evaluation, quality control, and revision of processes to ensure efficiency, accuracy, and timely delivery of content. 
* As appropriate, grants access to university technologies and systems to support evaluating and creating accessible content.
* Reviews invoices from external agencies, verifies accuracy, and processes payment.

Works strategically to incorporate, promote, and increase awareness regarding universal access and inclusive design across campus digital environments. Collaborate to create information, trainings, and workshops for accessible content, design, and the University’s course accessibility tool.

As part of a team, supports accessibility for campus events and physical access.

Knowledge, Skills & Abilities:

• Understanding of disability and reasonable accommodations in higher education.
• Proficiency in Accessibility Information Management (AIM) database.
• Excellent communication (oral and written); including effective phone, chat, and email etiquette.
• Strong organizational and time management.
• Ability to learn new media systems and respond quickly to constantly changing technology.
• Strong customer service philosophy: including the ability to use good judgment, flexibility within established guidelines.