What are the responsibilities and job description for the Hotel Front Desk Clerk position at ARK Hospitality?
Job Overview:
We are seeking a professional and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
Duties:
- Greet and welcome guests in a courteous and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist guests with reservations, both in person and over the phone
- Process payments and maintain guest accounts
- Address guest concerns and resolve issues promptly
- Maintain a clean and organized front desk area
Requirements:
- Previous experience in hospitality or hotel management preferred
- Strong customer service skills with a focus on guest relations
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is a plus (Bilingual or Multilingual)
- Proficient in using front desk software and MS Office applications
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where you can enhance your hospitality skills. If you are passionate about providing exceptional service to guests, we invite you to apply for this position.
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- On call
- Overtime
- Rotating weekends
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Pawleys Island, SC 29585 (Required)
Ability to Relocate:
- Pawleys Island, SC 29585: Relocate before starting work (Required)
Work Location: In person
Salary : $12
