What are the responsibilities and job description for the Scheduler position at Arlington Orthopedic Associates PA?
Must be Bilingual in English and Spanish
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
- Answers multiple telephone lines, schedules patient appointments, screens calls, takes messages and provides general information to callers as needed.
- Follows scheduling policies required by each physician and office scheduling policies.
- Interacts with nursing staff in order to coordinate a convenient time for those patients that need to be worked into the schedule.
- Provide explicit instructions to patients regarding time of arrival, place of service, and documentation necessary for office visits.
- Maintains work area in a neat and orderly manner at all times.
- Attends scheduled staff meetings.
- Availability to work in the office setting Monday-Friday.
- Additional responsibilities as assigned by Director of Operations.
EDUCATIONAL REQUIREMENTS:
- High School Diploma/GED or equivalent experience.
QUALIFICATIONS AND EXPERIENCE
- Must be Bilingual in English and Spanish
- Computer literate, with strong keyboard skills and experience with electronic medical records system.
- One or more years experience in communication with patients preferred.
- Background in medical terminology, orthopedics, and ability to analyze medical situations for scheduling purposes preferred.
- Familiarity with various health insurance plans and benefit eligibility processes preferred.
- Strong written and verbal communication skills.
- Pleasant speaking voice and demeanor, with strong customer service skills.
- Neat, professional appearance.
- Ability to multitask and excel in high pressure situations.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Medical scheduling: 1 year (Preferred)
Language:
- Spanish and English (Required)
Work Location: In person
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