Administrative Assistant

Administrative Assistant Job Description

In this Administrative position, you play an important role in the success of coordinating administrative office services such as collecting/handling mail, applying payment, uploading account documentation, compiling data daily to provide to the appropriate team and other administrative activities for A.R.M. Solutions, Inc.

ABOUT A.R.M. SOLUTIONS

A.R.M. Solutions was recognized by Forbes Magazine as one of the top 10 collection agencies in the United States for a reason. Our cost-effective and diplomatic approach to flat fee collection and contingency collection solutions sets us apart from competitors. We built our company around the statement, "Surround yourself with the greatest products, associates, clients, and business partners," and our commitment to this philosophy has led to our continued growth and success. For more than a decade, we have provided businesses with the cutting-edge technology, products, and services they need to manage their accounts receivable and achieve their goals. We are honored that our employees have voted us the “Best Place To Work” award FOUR times in a confidential poll with our most recent win being for 2024.

Our company values of integrity and diplomacy are always evident in our dealings with businesses and customers, as well as our own staff. We are honored that our employees have voted us the winner of a best places to work award three times in a confidential poll. Our staff is essential to our business, and we offer a supportive culture where we give each other kudos. We reward our employees with excellent benefits and fantastic job perks to show our appreciation. We hope you'll join us!

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Retrieve mail from all locations including post office boxes at local USPS location and physical mailbox at the front of the office building.
• Sort mail and deliver it to appropriate personnel.
• Record all mail returns and provide list to Data Operations team to update necessary accounts.
• Evaluate account correspondence received and categorize properly (i.e. dispute, legal, C&D, bankruptcy, etc.)
• Scan account related documents to be uploaded to appropriate accounts.
• Entering debtor check payments into Impact and delivering physical checks to accounting team
• Processing debtor credit card payments
• Mail out backup documentation in connection with debtor accounts.
• Destroy sensitive documents once they are no longer needed.
• Emailing encrypted client reports
• Capturing Bankruptcy information received by mail and entering into Impact.
• Pull invoices from client portals, upload to Impact and send out.
• Prioritizing tasks to ensure all deadlines are met and accounts remain current with the most up-to-date information.
• Carryout additional tasks as needed and assigned.

Skills:

• High School Diploma or GED (Two years college or equivalent work experience preferred)
• One year of related experience or relevant coursework preferred.
• Able to adapt to varying volumes of mail, payments, account documents, etc.
• Good oral and written communication skills
• Ability to pass a background check.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds and walk up/down stairs. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

REQUIREMENTS:

· On-Site Thousand Oaks office

· Detail Oriented

· Personal Transportation

We offer $75.00 gas allowance for compensation of mail pick-up and drop-off.

Work setting:

· Call Center/In Office-Thousand Oaks, California Pay Rate • $22.00hr-$22.50hr

· Full-time Morning Shift: • Monday-Friday 6:00am-2:40pm

If you meet the above requirements, we need you. Apply today to join our award winning team!

Job Type: Full-time

Pay: $22.00 - $22.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Newbury Park, CA 91320 (Required)

Ability to Relocate:

• Newbury Park, CA 91320: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $23