Accounts Receivable Team Lead

SUMMARY/OBJECTIVE:

The Customer Relations Team Lead manages the accounts receivable function of their direct reports and owns the customer-facing accounting communication. Reporting to the Customer Relations Manager, this position oversees a team of Senior Customer Relations Specialists, Customer Relations Specialists and Customer Relations Clerks, and works closely with assigned sales teams to ensure efficient and timely completion of all accounting tasks and performance metrics. This position builds and manages internal & external relationships, and executes detail-oriented processes for daily functions. This role recommends and improves existing processes.

IN THIS ROLE, YOU WILL:

• Lead team of reports on daily tasks. Participate in the selection and hiring process as needed; provide on-going training; evaluate performance; hold direct reports accountable; address any performance issues appropriately and timely. Input for hire, promotion, performance management and termination decisions are strongly valued.

• Establish and maintain effective and cooperative working relationships with sales and sales management. Hold regular meetings with CRS and sales managers to resolve past due accounts. Frequently analyze and report on outstanding receivables, including significantly past due accounts with Senior Sales Leadership.

• Track and maintain team level metrics and reports for a variety of data including attendance, productivity, aging, etc. Monitor and manage workflow and daily targets to ensure timely delivery of agreed SLA’s. Manage escalations and performance management when total dollars of 61 is greater than 10% of Total Aging.

• Identify, develop and implement improvements to current processes to improve team productivity and performance quality. Identify trends and guide the team to reduce A/R aging and optimize collections.Build strong relationships with customers and factoring companies in an effort to ensure all invoices are paid according to terms. Respond to customers on any collection related inquiries and manage escalations.Provide the Business Development team with an aging report and review weekly.

• Ensure customer invoices are accurate and issued timely. Investigate circumstances of non-payment; negotiate and resolve conflicts; follow through to satisfactory resolution resulting in expedited payments of outstanding invoices.

• Second-Level approver for $201-$2,500 RMAs.

• Create and manage SOPs for systems, processes and accounts. Provide final review of SOPs written by direct reports. Periodically review procedures for improvements and use knowledge of logistics, 3PL and company systems to suggest and implement efficiencies.

THE IDEAL CANDIDATE IS/HAS:

• Bachelor's Degree in Accounting, Finance or a related field

• 3 years experience in an Accounts Receivable role

• 1 year in a leadership role with the ability to train, lead and motivate others

• Previous transportation experience preferred

• Oracle NetSuite Experience

• Expert knowledge of Microsoft Suite, with an emphasis on Excel

• Demonstrated ability to take responsibility for area of assignment

• Strong interpersonal skills and ability to interact with all levels of management and internal and external stakeholders

• A natural problem solver, with a knack for developing solutions and the steps necessary to get there

• Strong critical thinking, judgment and decision making skills

• Self-starter with ability to work independently and as a team

• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail

SUPERVISORY RESPONSIBILITY:

This position directly supervises a team of Customer Relations reports.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Arrive Leadership continually evaluates the Covid-19 pandemic and makes informed decisions based on CDC recommendations. Arrive has implemented a Covid response plan that includes in-office safety protocol and a flexible work schedule.

Experience:

• Accounts receivable: 1 year (Required)

Work Location: One location