Technical Support and Admin Assistant

Description

 TECHNICAL SUPPORT AND ADMIN ASSISTANT

The Technical Support and Admin Assistant is responsible for efficiently handling and resolving the technical issues of the dealerships. This individual also assists with various confidential administrative duties.

ESSENTIAL FUNCTIONS AND DUTIES

• Provides accurate, prompt, and consistent resolution to situations by following Standard Operating Procedures. 
• Creates and notices service tickets for selected calls or emails. 
• Utilize multiple resources to identify the root cause of problems, implement solid solutions, and escalate service issues where appropriate. 
• Remains current on technology and software issues that affect employees. 
• Assists with maintaining employee files and ensures compliance with all required state and federal agencies.
• Running and analyzing reports.
• Creates logins for all new  employees and trouble shoots login issues with current employees.
• Assists with the pre-employment process for new hires.
• Assists with ensuring compliance with all employees using online time and attendance systems.
• Scans and Audits confidential documents and files them electronically in their proper place.
• Protects organization’s value by keeping information confidential
• Other duties as assigned
• Constructively communicate with other dealership personnel as required to satisfy ustomer needs.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers. 
• Maintain personal grooming, hygiene, and uniform standards according to departmental policies.  
• Arrive at work, take breaks, and depart work at the times designated by management.
• Attend meetings and trainings as scheduled.
• Protects organization’s value by keeping information confidential

Requirements

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

The following knowledge, skills and abilities are needed to be successful in this position:

• A team player who is focused on providing exemplary customer service
• A critical thinker and effective time manager
• Strong attention to detail and sense of urgency
• Excellent communication skills both written and oral
• Presentation skills - ability to present information in a clear and professional manner.
• Ability to work with high performing personnel
• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
• Ability to quickly review, research and if necessary, resolve variances
• High level office and computer skills